Microsoft RKB-00001 Poor-Quality Sound, Game, Movie, or Music Doesn’t Start, Disc Doesn’t Eject

Poor-Quality Sound

Check the AV connection (see “Connect to Your TV and Audio System”). Play Dolby® Digital audio only on audio systems that support Dolby Digital. Select the audio output that is supported by your system or TV: stereo or Dolby® Surround for stereo speakers, mono for monaural speakers. If sound is coming from only one speaker, check that all audio cables are connected correctly.

Play only supported discs (Xbox 360 games, audio CDs, and DVD movies). Clean the disc. Insert the disc fully and close the disc tray. To bypass the Xbox Dashboard and start discs automatically, change the startup console system setting.

Game, Movie, or Music Doesn’t Start

Play only supported discs (Xbox 360 games, audio CDs, and DVD movies). Clean the disc. Insert the disc fully and close the disc tray. To bypass the Xbox Dashboard and start discs automatically, change the startup console system setting.

Disc Doesn’t Eject

Disconnect your console from power and position it horizontally. Insert a straightened paper clip into the yellow-labeled round hole on the left side of the console, near the front, between the ventilation slats. The tray will eject slightly, and you can pull the tray all the way out by hand.

Power Light Flashes

The console power button should glow solid green while the console is on and flash when you press the eject button. If it flashes differently during operation, follow these steps:

•Flashes red: The console is too hot and will not play games until cooled down. Place the console in a well-ventilated area away from other heat sources and unblock all vents. Once it cools, the flashing will stop and the console can be played.

For more information, see “Position Your Xbox.”

•Solid red: Follow the instructions on the screen to correct the problem.

•Solid red, no on-screen instructions: Internal problem that requires service. Visit www.xbox. com/support to request service.

Wireless Controller Doesn’t Work

Press the Xbox Guide button to turn on the wireless controller, then connect it to your console (see “Connect Additional Controllers”).

If lights spin longer than 15 seconds when connecting:

•Move the controller closer to the console.

•Make sure the batteries are fresh.

•Keep the console and controller at least three feet away from large metal objects, such as file cabinets and refrigerators.

•Metallic decorations or stickers on the console or controller can interfere with wireless controller performance. Remove decorations and try connecting again.

•Make sure the front of the console is positioned in the direction of the controller and away from nearby walls.

•Cordless phones (2.4 GHz), wireless LANs, wireless video transmitters, microwave ovens, some mobile/ cell phones, and Bluetooth headsets can interfere with the operation of the controller. Turn these off or unplug them and retry connecting.

•If nothing else works, turn off your console, remove and reinsert the batteries into the controller, then reconnect the controller to the console.

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