Can’t Connect to Xbox LIVE or Home Network

If you can’t connect to Xbox LIVE or your home network, restart your network equipment.

To restart your network equipment:

1Turn off your console and your network equipment. If a network device, such as a modem or router, doesn’t have a power button, disconnect it from power.

2Wait one minute.

3Turn on each network device in sequence from the wall outlet. For most home networks, the sequence will be (1) modem, (2) router, (3) Xbox 360 console. Wait for each device to come online fully before turning on the next.

4From the Xbox Dashboard, test your Xbox LIVE connection.

Make sure your wireless network equipment is within range, and potentially interfering devices such as wireless phones are not nearby. Also, check that your specific network settings are correctly entered in the Xbox Dashboard system settings.

If you still can’t connect to Xbox LIVE or your home network, visit www.xbox.com/support for more help.

Headset Doesn’t work

If the headset isn’t emitting any sound or you are unable to transmit your voice:

Make sure the headset connector is plugged in securely.

Try adjusting the volume using the volume control knob.

Make sure the mute switch isn’t on.

Make sure that voice isn’t turned off in the Xbox Guide.

Check your game manual to determine whether you need to push a button while speaking.

Accessory Doesn’t Work

If an accessory is not supported by a specific game, the accessory will not function.

Can’t Save Game

The Xbox 360 storage device must have enough free space to save the game. Delete unwanted items from storage or attach an additional USB flash drive or storage device (sold separately) for more space.

Hard Drive or USB Flash Drive Not Listed as a Storage device

If your hard drive is not listed as a storage device, try the following, starting with the first.

Make sure the hard drive is fully inserted into the hard drive slot and the cover has been replaced. Turn the console off, then on again.

Turn the console off and remove the hard drive. Turn the console on and then off again. Reinsert the hard drive, replace the hard drive cover, and turn the console on again.

If available, try the hard drive on another console, or try another hard drive on your console to pinpoint the problem.

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Damaged hard drives might not show up in the Xbox Guide and could harm your Xbox 360 console. Hard drives that have been crushed, immersed

in liquids, or exposed to intense heat may be damaged beyond use and will not appear in your list of storage devices.

USB storage devices have a capacity of 1-GB or greater and be configured for use with Xbox 360. Some slower devices won’t be configurable to work with Xbox 360.

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Microsoft RKB00001, S9G-00005 Can’t Connect to Xbox Live or Home Network, Headset Doesn’t work, Accessory Doesn’t Work

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