Problem solving guide
General problems
Problem | Possible cause | Remedy |
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The machine shakes | The machine feet are not | Level the machine (see |
during the spin cycle. | level. | "Installation"). |
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The laundry has not been | The machine detected an | Include both large and |
spun properly and is still | imbalance during the final | small items in the load as |
wet. | spin and reduced the | this will give better |
| spin speed automatically. | distribution. |
The laundry has not spun | The spin speed selected | Select a higher spin |
satisfactorily. | was too low. | speed next time. |
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The pump makes strange | This is not a fault! These noises occur at the end of a | |
noises. | pump sequence as a normal part of the operation. | |
There is a lot of | The water pressure is too | – Clean the water inlet |
detergent residue in the | low. | filter. |
detergent drawer. |
| – Select Water plus. |
| Powder detergent used | Add washing powder |
| with water softeners can | and then add the water |
| be sticky. | softener. |
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Fabric conditioner is not | The siphon tube is not | Clean the siphon, (see |
completely dispensed or | correctly positioned or is | "Cleaning and care - |
too much water remains | clogged up. | Cleaning the detergent |
in the compartment. |
| dispenser drawer"). |
The display is in a | A different language has | Set the language you |
different language. | been selected in the | want. The flag symbol |
| Programmable functions | will guide you. |
| - Language menu. |
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When laundry is dry, it | Too vigorous wash action. | Programme in gentle |
feels hard to the touch. |
| action and more water. |
| Not enough detergent | Increase detergent dose |
| used. | to prevent limescale |
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| No fabric conditioner | Use fabric conditioner in |
| used | last rinse. |
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