Mitel 8662 Default Feature Codes

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 15

Personalizing Your Phone

Default Feature Codes

The following table lists default feature codes.2 If your system administrator changes any of the

default codes, you can record the new codes in the “New Code” column for reference.

To delete the characters entered:

Press MUTE to move the cursor to the left and delete the characters entered.

To cancel the feature:

Press *.

2. These features shown may or may not be enabled for your system.

NOTE

Most of the following feature codes work when your phone is idle. However, if you

are on an active call or if the phone is off-hook, you may need to press

(Special) before you enter the feature code to activate the feature.

Feature Page Code New Code

Account Code – Follow Calls 26 391

Account Code – Optional 26 390

ACD Agent – Log In 51 326

ACD Agent – Log In or Log Out 51 328

ACD Agent – Log Out 51 327

ACD Agent – Wrap-up Terminate 52 329

Activate Door Relay 18 332

Agent Help – Reject 52 376

Agent Help – Request 52 375

Answer Ringing Call 19 351

Automatic IC Call Access – On/Off 20 361

Automatic Trunk Call Access – On/Off 20 360

Automatic Trunk Answer 31 350

Background Music – On/Off 10 313

Barge-in 54 386

Call Forward – All Calls 31 355

Call Forward – If Busy 31 357

Call Forward – If No Answer 31 356

Call Forward – No Answer/Busy 31 358

Call Logging 36 333

Change Language 10 301

Conference 34 5

Default Station 18 394

Directory 25 307

Display Time And Date 30 300

Do-Not-Disturb 47 370

Contents

Main Page Mitel 8662 IP Phone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software and Firmware Updates Software Compatibility Phone Usage WARNI NG Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Phone 9 Answering and Placing Calls 19 Call Features 27 Messages 45 Hunt Groups 51 Troubleshooting 55 Index 59 Getting Started Welcome About Your Phone Feature Descriptions Handset Display Message Indicator Lamp Menu Buttons Programmable Buttons Dialpad Buttons Speaker Feature Buttons Phone Connectors Phone Signals Comfort and Safety Tips Headset Instructions Page Personalizing Your Phone Adjusting the Viewing Angle Changing Volume Levels Changing the Ring Tone Adjusting the Display Contrast Listening to Background Music Changing the Language Using the Dialpad Buttons to Enter Characters Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Viewing Button Assignments Resetting Programmable Buttons Resetting the Phone to the Default Settings Switching Keymaps Activating Door Relay Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls Placing Internal Calls Requesting a Callback (Queuing the Phone) Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Using the Directory * Using Account Codes Call Features Using Handsfree Mode Enhanced Speakerphone Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Placing Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Configuration Assistant Changing Your Station Password Accessing Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing Your Station Password Page Messages Leaving Messages at Other Extensions Viewing and Responding to Messages Canceling Messages Left at Other Extensions Deleting Waiting Inter-Station Messages Using Do-Not-Disturb Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-in Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index A B C Page 60 D E F G H K L M N O R S T V W