Mitel 8662 Transferring Calls

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 29

Call Features

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer

conference calls. See “Transferring a Conference” on page 34 for more information.

Transferring Calls to Other Extensions

To transfer a call to another extension:

1. While on the call, press (TRANSFER), and then enter the extension number.

2. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the extension is

unavailable, press the flashing IC or CALL button to return to the caller.

• Hang up to transfer the call and disconnect the call from your phone.

Transferring Calls to External Numbers

To transfer a call to an external number:

1. While on the call, press (TRANSFER).

2. Press the OUTGOING button or the Outgoing Call access code (the default code is 8) to

select an outside line.

3. Dial the phone number.

4. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the extension is

unavailable, press the flashing CALL button to return to the caller.

• Hang up to transfer the call and disconnect the call from your phone.

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other

extensions. For example, if you receive a call while you are away from your desk, you can pick

up the call from another extension.

To use Reverse Transfer:

1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.

2. Dial the extension or hunt group number or press a DSS/BLF key where the call is

ringing or holding. The call is transferred to the phone you are using and you are

connected to the caller. See “Hunt Groups” on page 51 for more information about using

hunt groups.

NOTE

If your system administrator has enabled Transfer-on-Connect for your phone, you

are automatically connected to calls transferred to your extension after the

transferring party hangs up. If this option is turned off, you must press a CALL

button to answer calls transferred to your extension.

Contents

Main Page Mitel 8662 IP Phone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software and Firmware Updates Software Compatibility Phone Usage WARNI NG Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Phone 9 Answering and Placing Calls 19 Call Features 27 Messages 45 Hunt Groups 51 Troubleshooting 55 Index 59 Getting Started Welcome About Your Phone Feature Descriptions Handset Display Message Indicator Lamp Menu Buttons Programmable Buttons Dialpad Buttons Speaker Feature Buttons Phone Connectors Phone Signals Comfort and Safety Tips Headset Instructions Page Personalizing Your Phone Adjusting the Viewing Angle Changing Volume Levels Changing the Ring Tone Adjusting the Display Contrast Listening to Background Music Changing the Language Using the Dialpad Buttons to Enter Characters Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Viewing Button Assignments Resetting Programmable Buttons Resetting the Phone to the Default Settings Switching Keymaps Activating Door Relay Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls Placing Internal Calls Requesting a Callback (Queuing the Phone) Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Using the Directory * Using Account Codes Call Features Using Handsfree Mode Enhanced Speakerphone Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Placing Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Configuration Assistant Changing Your Station Password Accessing Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing Your Station Password Page Messages Leaving Messages at Other Extensions Viewing and Responding to Messages Canceling Messages Left at Other Extensions Deleting Waiting Inter-Station Messages Using Do-Not-Disturb Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-in Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index A B C Page 60 D E F G H K L M N O R S T V W