Mitel 8662 Using Record-A-Call

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 35

Call Features

Ending a Conference and Placing all Parties on Hold

You can end a conference and place all conference parties on Individual Hold, allowing you to

toggle between the held parties and speak to one party at a time.

To end a conference and place all parties on Individual Hold:

Press the CNF button, and then press (Hold). CONFERENCE PARTIES ON HOLD

appears.

To toggle between the held callers:

Press (Hold) twice for internal parties or the applicable CALL button for external

parties.

Using Record-A-Call

You can use Record-A-Call to record an ongoing call as a mailbox message.3 You can then

retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the

other party hangs up, so you can add to the recorded call with your own message.

To use Record-A-Call:

1. While on a call, press (Special), and then dial 385 or press the RECORD-A-CALL

menu button. REQUESTING RECORD-A-CALL appears.

2. Enter the voice mailbox number where you want the recording to be saved. RECORD-A-

CALL IN PROGRESS appears, and both you and the calling party hear a confirmation

tone (if enabled).

To stop Record-A-Call:

Do one of the following:

• Press (Special), and then dial 385.

• Press the CANCEL RECORDING menu button.

• Hang up.

3. This feature may or may not be enabled for your system.

NOTE Record-A-Call is not supported on peer-to-peer (P2P) calls. Contact your system

administrator for more information.

NOTE If your system administrator assigns the Record-a-Call voice mailbox

destination, you do not need to enter the voice mailbox number.

Contents

Main Page Mitel 8662 IP Phone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software and Firmware Updates Software Compatibility Phone Usage WARNI NG Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Phone 9 Answering and Placing Calls 19 Call Features 27 Messages 45 Hunt Groups 51 Troubleshooting 55 Index 59 Getting Started Welcome About Your Phone Feature Descriptions Handset Display Message Indicator Lamp Menu Buttons Programmable Buttons Dialpad Buttons Speaker Feature Buttons Phone Connectors Phone Signals Comfort and Safety Tips Headset Instructions Page Personalizing Your Phone Adjusting the Viewing Angle Changing Volume Levels Changing the Ring Tone Adjusting the Display Contrast Listening to Background Music Changing the Language Using the Dialpad Buttons to Enter Characters Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Viewing Button Assignments Resetting Programmable Buttons Resetting the Phone to the Default Settings Switching Keymaps Activating Door Relay Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls Placing Internal Calls Requesting a Callback (Queuing the Phone) Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Using the Directory * Using Account Codes Call Features Using Handsfree Mode Enhanced Speakerphone Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Placing Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Configuration Assistant Changing Your Station Password Accessing Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing Your Station Password Page Messages Leaving Messages at Other Extensions Viewing and Responding to Messages Canceling Messages Left at Other Extensions Deleting Waiting Inter-Station Messages Using Do-Not-Disturb Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-in Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index A B C Page 60 D E F G H K L M N O R S T V W