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Displaying Reports
You can display queue status reports for your agent group. Refer to Table 3 in
the Reports and Indicators section for a list of the available queue status reports.
If you’re responsible for more than one agent group, you can also access agent
status reports using the AGENT softkey. Refer to Table 4 in the Reports and
Indicators section for a list of the available agent status reports.

To display queue status reports:

1. Press a QUEUE STATUS key.
2. Press a key on the dial pad.
The report associated with that key is displayed.
3. Press SUPERKEY to exit.

To display agent status reports:

1. Press a QUEUE STATUS key.
2. Press AGENT.
The status of the first agen t i n the group is displayed. Th e AG ENT softkey
is only available if you supervise more than one group.
3. Press a key on the dial pad.
The report associated with that key is displayed.
4. Press SUPERKEY to exit.