Queue Status Reports

 

 

Table 3: Queue Status Reports

Key Number

Sample Display

Description

0

16 2 10 2 8

Condensed queue status report*

1

WAIT TIME 00:46

Average waiting time for agents in group

2

# ACD CALLS 16

Number of ACD calls answered by group

3

ACD CALL 02:36

Average duration of ACD calls

4

# NON ACD 8

Number of non-ACD calls made/answered by group

5

NON ACD 01:12

Average duration of non-ACD calls

6

# MADE BUSY 2

Number of times agents made busy

7

AVG BUSY 03:42

Average duration of make busy state

8

# ON HOLD 4

Number of ACD calls put on hard hold

9

AVG HOLD 00:51

Average duration of ACD calls on hard hold

*The condensed queue status report available to supervisors at key ”0“ consists of the following information displayed from left to right:

Number of ACD calls answered by the group.

Number of abandoned ACD calls.

Number of agents logged in.

Number of times agents made busy.

Number of non-ACD calls handled by the group.

The report available to senior supervisors at key ”0“ consists only of ”Number of agents logged in“ and not the condensed report that is available to a supervisor.

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Mitel SUPERSET 4025, SUPERSET 4125, 5220 IP, 5020 IP manual Queue Status Reports

5020 IP, SUPERSET 4125, SUPERSET 4025, 5220 IP specifications

Mitel has been a prominent player in the telecommunications sector, and their range of IP phones exemplifies cutting-edge technology designed to enhance workplace communication. Among their popular models are the Mitel 5220 IP Phone, SuperSet 4025, SuperSet 4125, and the 5020 IP Phone, each designed to cater to different business needs with distinctive features and functionalities.

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