Appendix E: Troubleshooting

Appendix E: Troubleshooting

Problem

Possible Solution

•

The TV remote control does not work.

•

Check that the batteries are installed correctly.

 

 

•

Check that the selected switch is set to “TV”.

 

 

•

Be no further than 20 feet from the TV when using the

 

 

 

remote control.

•

The TV takes several seconds to respond to

•

Press ENTER after a channel number to avoid delays.

 

channel commands.

•

Use the three digit number, i.e 002 for channel 2.

• You cannot access a channel.

• Use number keys instead of CHANNEL up/down.

 

 

•

Be sure the channel you want to view is in memory.

 

 

•

Check that the TV is turned to the correct input source for

 

 

 

that channel, by pressing the INPUT button.

 

 

•

Make sure the V-Chip lock is off (page 34).

•

On-screen displays appear each time you change a function.

•

This is part of normal TV operation.

•

You cannot program the TV to turn on automatically.

•

The TV may be locked.

 

 

•

The clock may not be set.

•

There is no sound even when the volume is turned up.

•

Check to see if the MUTE button is on.

 

 

•

The TV’s “Listen to:” setting may be set to SAP.

 

 

•

Check that “TV Speakers” setting is ON.

•

You have forgotten your lock passcode.

•

See Appendix A, Bypassing the V-Chip Lock, page 59.

•

PIP does not display a picture.

•

Make sure the V-Chip lock is off (page 36).

 

 

•

Not all inputs can be displayed as a PIP (page 14).

•

The sound does not match the screen picture.

•

The TV’s “Listen to:” setting may be set to SAP.

 

 

•

If using stereo or A/V reveiver speakers, check input selec-

 

 

 

tion on the stereo or A/V receiver.

 

 

•

If using stereo or A/V receiver, check that AUDIO is from

 

 

 

MONITOR OUTPUT on TV’s back panel.

•

There is a large black or gray rectangle on the screen.

•

The TV closed captioning has been set to “text” mode, but

 

 

 

there is no text information being broadcast. Turn Off in the

 

 

 

CAPTIONS menu (page 34).

• You cannot see a picture when you play a VCR tape.

• If you connected your VCR with A/V cables, use the INPUT

 

 

 

button to select the Input source (INPUT-1, INPUT-2, or

 

 

 

INPUT-3) that the VCR is connected to.

 

 

•

Check your VCRs owner’s guide for further troubleshooting.

•

V-Chip Lock is not working

•

Make sure that V-Chip is On (page 36).

 

 

•

If V-Chip Hours/Lock by Time is currently set to dissable the

 

 

 

V-Chip lock, the V-Chip will not block programing.

 

 

 

 

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