Mesh Enabled Architecture | Mesh Sensor Monitor |
Return Material Request
After collecting system information, contact the Motorola System Support Center for assistance or to obtain a Return Material Authorization (RMA) number for faulty Field Replaceable Entities (FREs):
North America:
Radio Products and Services Division
The Radio Products and Services Division is your source for manuals and replacement parts.
Radio Products and Services Division Telephone Numbers
The telephone numbers for ordering are:
The Fax numbers are:
The number for help identifying an item or part number is
Returning System Components to Motorola
Motorola's service philosophy is based on field replaceable entities (FREs). FREs are system components identified by Motorola to be returned to Motorola for repair. In turn, Motorola sends you a replacement FRE component to help you maintain maximum operating performance for your system.
Returning FREs
Return faulty FREs to Motorola for repair. When you return an assembly for service, follow these best practices:
•Place any assembly containing CMOS devices in a
•Obtain a return authorization (RA) number from the Motorola System Support Center.
•Include the warranty, model, kit numbers, and serial numbers on the job ticket, as necessary.
•If the warranty is out of date, you must have a purchase order.
•Print the return address clearly, in block letters.
•Provide a phone number where your repair technician can be reached.
•Include the contact person's name for return.
•Pack this assembly tightly and securely, preferably in its original shipping container.
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