Motorola 950 series Troubleshooting

203

Troubleshooting

This chapter tells you what to do if you experience one of the following

problems:

Problem Solution

You can’t turn the

phone’s power

on.

•Did you press and hold the S key for three seconds

to turn the phone’s power on?

•Check the battery. Is it charged, properly ﬁtted, and

are the contacts clean and dry?

You can’t make

calls.

•Check the antenna. Is it fully extended and rotated?

Do you have a clear unobstructed view of the sky?

•Did you enter the number in international format? All

calls made from the Iridium satellite system must be

in international format (in satellite mode only).

•Check the signal strength indicator. If the signal is

weak, move to an open space or, if you are in a

building, move closer to a window.

•Check the Network Selection settings. Try to register

manually in satellite mode. In GSM cellular mode, try

a manual search and select another network.

•Check your operator coverage map.

•Is Restricted displayed? Check the call barring

setting.

•Has a new SIM card been inserted? Check that no

new restrictions have been imposed.

•Check to see if your ﬁxed dialing list is enabled. If so,

you can only make calls to numbers or preﬁxes that

are on the list. To make calls in cellular mode, you

must disable this feature from satellite mode.

Contents

Main Options Menu Quick Reference Call Related Features Phone Setup Messages Menu M SATELLITE MODE HELPFUL HINTS or Page Welcome Page Contents Page Page Page Safety Information Exposure to Radio Frequency Signals Antenna Care Phone Operation Batteries Driving Electronic Devices Vehicles Other Medical Devices Hearing Aids AC Travel Charger with International Plug Kit Page Guide Overview Modes + r Key Presses Phone Overview Special Keys Volume Control Keys Satellite Antenna Page 16 Overview Indicators Status Indicator Overview 17 Display Status Indicators and Icons rx + o 12:00 s l B...P w m Satellite Series Accessories Batteries Standard Capacity Lithium Ion Battery High Capacity Lithium Ion Battery Ultra High Capacity Lithium Ion Battery AC Travel Charger with International Plug Kit Auto Accessory Adapter Headset Portable Auxiliary Antenna Antenna Adapter Carry Case Lanyard Wrist Strap Cellular Cassettes Page Page Attaching the Satellite Antenna Attach the Antenna Remove the Antenna What Is a SIM Card? GSM SIM Card Capability SIM Card Protection Installing/Removing the SIM Card Page Removing the Battery Cover Remove the Battery Safety Cover Attach the Battery Safety Cover Installing the Battery Insert the Battery The battery compartment is located on the back of the Page Remove the Battery The battery compartment is located on the back of the Page Charging the Battery Using the Internal Charger Battery Using the Desktop Charger Checking Battery Charge Level Low Battery Warning View Battery Meter Battery Information Maximizing Battery Life Disposing of Batteries Installing the Cellular Cassette Insert the Cellular Cassette Remove the Cellular Cassette Cassette Removed Using Your Phone Startup Procedures H Turn the Power On and Off Power-On Messages 44 Using Your Phone Holding the Phone Blocked Left Detent ! 1. Rotate the antenna to either the left or right detent. The antenna will stop here. Standby Mode Placing a Call Dial a Number Calling or the ashing messages Calling, Registering... International Dialing Rotate and Extend Antenna Redial? Restricted Area Please Try Later Automatic Redial Redial Last Number Called Dial Special Characters Dial a Number With Pauses Dial a Number from the Phone Book Make an Emergency Call Call a Number in a Message End a Call Receiving a Call Receive a Phone Call Call Failed Antenna Raised and Fully Extended See page 153 to set your phones alert. Antenna Stowed or in the Down Position End a Call Unanswered Calls Unanswered Call Personal Mailbox Additional Phone Features Lock and Unlock the Keypad Adjust Earpiece Volume The volume control keys are located on the side of the Volume Quit? Adjust Ringer Volume View Your SIM Card Phone Number Page Using In-Call Features Muting a Call Using Call Waiting Waiting followed by Answer?. End Active Call Trying Hold Failed Page Placing a Call on Hold Reconnect? New Call & Held Call Page Making a Conference Call Conference followed by End Call? Reconnect? New Call You may see one of the following messages: Call Conference Unsuccessful Conference Full Split Call Unsuccessful Keypad Controls Sending a Phone Flash Flash Options followed by Select?. Using the Menus Using the Options Menu not Navigate the Options Menu How the Phone Responds s Display Messages and Indicators Try Later Enter Name Customize the Options Menu Using the Quick Access Menu Activate the Feature Directly Scroll to the Feature Using the Menus 71 Default Quick Access Settings The following features (and associated icons) are the default settings for the Quick Access menu. 9 P 8 f 6 L Using the In-Call Menu Entering the In-Call Menu In-Call Menu Features Page Page Managing the Phone Book 76 Managing the Phone Book Phone Book Menu Managing the Phone Book 77 Organizing Your Phone Book Which numbers do I call most? When do I use these numbers? Which numbers do I need to keep secure? Storing Names and Numbers Add an Entry Use the Dedicated Keys Adding Entry Messages Entering Names Enter Characters Press and hold any numeric key to toggle between uppercase and lowercase characters. Correct an Entry Managing the Phone Book 83 Available Characters Use this chart as a guide for producing characters: 1 2 3 Using Pauses in Numbers Enter Pauses in Numbers Dial Numbers With Pauses Using Phone Number Prexes Use a Stored Prex . Germany Suburbs Locating Entries Find an Entry by Name Name 2. Find an Entry by Location Calling, Modifying, or Erasing an Entry Call a Selected Entry Modify a Name or Number Erase a Name and Number Checking Phone Book Capacity Preventing Access to the Phone Book Memory Memory The factory default security code is: 000000. Restricting Phone Use Activate Fixed Dialing PIN2 You should have received your SIM card PIN2 code from your service 2. Add an Entry PIN2 Erase an Entry Edit an Entry View Your Fixed Dialing List Viewing the Last Ten Calls Made or Received All Numbers Calls Made, or Erase All Numbers, and then Made Viewing and Modifying Your Phone Numbers View Your SIM Card Phone Number(s) Pressing also brings up your phone number. Modify Your Phone Number(s) Using One-Touch Dialing Set Up One-Touch Dialing SIM Card Memory, or To Fixed Dial List, and Card Memory Use One-Touch Dialing Viewing Service Phone Numbers Page Using Calling Features Service 106 Using Calling Features Call Related Features Menu Using Calling Features 107 (GSM 900/1800) GSM 900) (TDMA 800/1900) (CDMA 1900) (CDMA/AMPS) This menu is not available in TDMA or CDMA Forwarding Calls When Unavailable Page Forwarding All Your Calls Forward On, followed by Enter Number. Using Detailed Call Forwarding When Unavailable and Forward All Calls features Voice Calls Forward All Voice Calls , If Busy , If No Answer Page Page Canceling All Forwarding Call Forward Off Activating Call Waiting Restricting Calls with Call Barring Bar Outgoing Calls Except Home, All Calls, or Off, and then Your service provider gives you a bar password. Calls/Intl Calls or Bar Outgoing Calls/Intl Calls Except Home Getting to Call Barring... 1. O 2. Bar Incoming Calls Cancel All Barring Getting to Call Barring... 1. O 2. Change Bar Password Viewing the Battery Meter Viewing Signal Strength Signal... Rotate and Extend Antenna Deactivating Pending Call Drop Signal Drop Restricting Your Phone Number ID Call Next Call Phone Number Page Using Message Services 128 Using Message Services Messages Menu (GSM 900/1800) (GSM 900) (TDMA 800/1900) (CDMA 1900) (CDMA/AMPS) Checking Your Voicemail Getting to Message Features... 1. Managing Your Received Messages How Your Phone Noties You of Messages Message Read Now? How Messages Are Stored What Messages Contain Accessing Received Messages Read a New Message Notication Messages Text Messages Read a Stored Message Getting to Received Messages... Go to the Next Message Delete a Message Return a Call Edit a Stored Message Managing Outgoing Messages Message Editor 2 Getting to Message Features... 1. Create a New Message Press and hold any numeric key to toggle between uppercase and lowercase characters. Edit a Message Send a Message Resend? Store a Message Read a Stored Message Getting to Outgoing Messages... Go to the Next Message Send a Stored Message Resend? Edit a Stored Message Delete a Stored Message Managing Other Message Settings Store Your Voicemail Number Getting to Message Settings... Enter Service Center Number The service center number is normally provided by your service Number Set Expiry period Getting to Message Settings... Specify Outgoing Message Type Page Customizing Phone Features 150 Customizing Phone Features Phone Setup Menu 1 This feature is available only when the extended menus are activated. The following Phone Setup menu items are available only when the extended menus are activated. Customizing Phone Features 151 The following Phone Setup menu items are available only when the extended menus are activated. Managing Phone Ringer Settings Adjust the Ringer Volume Set the Phone to Ring or Vibrate If you select Vibrate then Ring , your phone vibrates for two cycles, and then rings. Vibrate then Ring , or No Ring or Vibrate Locking and Unlocking Your Phone Lock the Phone Automatically Lock the Phone Instantly Unlock the Phone Getting to Phone Lock... Change the Unlock Code Security Code Activating the Infrared Data Port Cancel? Activated Protecting the SIM Card Activate and Deactivate the SIM Card PIN Code You should have received your SIM card PIN code from your service Getting to Require SIM Card PIN... 2. Change the SIM Card PIN Code Unblock the PIN Code Managing Other Security Settings Change the SIM Card PIN2 Code Old PIN2 You should have received your SIM card PIN2 code from your service Unblock the PIN2 Code Change the Security Code Activating Extended Menus Managing Time and Date Settings View the Time and Date Change the Time Displayed Set the Time Format Set the Time and Date Set Away Time + Date Selecting the Display Language Turning Lights On and Off Setting Keypad Tones Managing Phone Settings Review Your Phones Settings Getting to Phone Status... Reset Phone Options to Factory Defaults Enter Security Code Clear All Stored Information Security Code Getting to Phone Status... 2. Cellular Mode Settings Set Up the Emergency Number Set Up an International Prex Set System Scan Preference Select a System Scan Method 174 Customizing Phone Features System Scan Settings Scan A Switch Phone Numbers Page Accessing the Network 178 Accessing the Network Network Selection Menu This menu is not available in TDMA or CDMA Registering With the Satellite Network Registering... Registered Check Signal , Busy Try Later , Please Try Later Cellular Mode Settings Scanning for Available Networks Register Now? l Setting Network Search Method Preferences Manual Search 182 Accessing the Network You can select one of the following search methods: Network followed by Search? Register Now? Finding a New Network Searching Page Selecting a Mode Page Phone Behavior by Mode Preferred (Automatic) Modes Always (Manual) Modes Selecting Satellite Mode Select Satellite Preferred Mode You must have a Cellular Cassette installed in your phone for this selection to work properly. Insert Cassette Getting to Mode Selection... Select Satellite Always Mode Selecting Cellular Mode Select Cellular Preferred Mode Select Cellular Always Mode Getting to Mode Selection... 1. 2. Timing Your Calls 192 Timing Your Calls Call Meters Menu This menu is not available in cellular mode. Showing Call Timers Show the Time of the Last Call Call Getting to Show Call Timers... 2. Getting to Show Call Timers... 2. Setting Audible Call Timers Set the Single Alert Timer Getting to Audible Call Timers... Set the Repetitive Timer Showing the In-Call Timer Getting to Call Meters... Showing the Lifetime Timer Getting to Call Meters... Page Personalizing the Options Menu Move Menu Features Activate/Deactivate Extended Menus Access Hidden Features Personalizing the Quick Access Menu D F $ % V Troubleshooting This chapter tells you what to do if you experience one of the following problems: 0 Page Check Cassette or Insert Cassette Cassette Index Symbols * + A Activated Activating Cancel? Busy Try Later Call Answer? Call Failed Call Waiting Answer? Call? Calling Cannot Hold Second Call Cassette Removed Cannot Move Menu Item Cassette Removed D 0 * + Emergency Calling End Call? Enter Name Enter Phone Unlock Code Enter PIN F Failed Fast Charge Completed Hold Failed Flash Options G K L Leave in Long Menus Leave in Short Menus Add To Short Menus Cannot Move Menu Item Message Failed Resend? Leave in Long Menus Leave in Short Menus N No Number Available No Service Center Not Available Orient Antenna Call Attempt Overwrite? Restricted Page Enter PIN Please Try Later Quit? Range XXX-XX Reactivate IR Port Reconnect Failed Remove From Short Menus Restricted Area Restricted Insert Card Rotate and Extend Antenna Rotate Antenna Call Attempt T Trying U Unanswered Call V View Options? No Number Available W Patent Information Page Page products for the iridium system