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You can’t receive
calls.
•Check to see that your phone is powered on.
•Check the antenna. Is it fully extended and rotated?
Do you have a clear unobstructed view of the sky?
•Check the signal strength indicator. If the signal is
weak, move to an open space or, if you are in a
building, move closer to a window.
•Check the call forwarding and call barring settings.
•Check the ringer setting. If it is off, there is no audible
ringer.
•Check to see if your fixed dialing list is enabled. To
receive calls in cellular mode, you must disable this
feature from satellite mode.
You can’t make
international
calls.
•Have you included the relevant codes? Press and hold
the 0 key to display the international dialing prefix
(+) and then enter the appropriate country code
followed by the phone number.
•If you are in cellular mode, some service providers
automatically bar the ability to make international
calls.
Contact your service provider.
•Are you in a CDMA/AMPS cellular mode? You must
map the international access code in order to use the
0 key to display the international dialing prefix (+).
Your phone will
not unlock.
•Have you inserted a new SIM card? Enter the new PIN
code.
•Do you have a replacement phone? Enter the default
phone unlock code —1234.
•Have you forgotten the unlock code?
Press M to
change the unlock code (you need your security code).
Your PIN is
blocked.
Enter the PIN unblocking key (PUK1) or contact your
service provider. See “Unblock the PIN Code” on
page 158 for additional information.
Your PIN2 is
blocked.
Enter the PIN2 unblocking key (PUK2) or contact your
service provider. See “Unblock the PIN2 Code” on
page 160 for additional information.
Your SIM card will
not work.
•Is the card inserted the correct way?
•Is the card visibly damaged or scratched? Return the
card to your service provider.
•Check the SIM and phone contacts. If they are dirty,
clean them with an antistatic cloth.
Problem Solution