Motorola C300 manual 98 10. Problems and Solutions

C300CompleteVersion.fm Page 98 Friday, April 19, 2002 2:16 PM

Problem	Possible cause					Solution
Unable to	• SIM card is invalid.				Contact	your		network
connect to					operator.
	• You	are	away from the		Check the service area with
the network
	GSM service area.				your network operator.
	• Poor signal.				Move to another place where
					signal	can	be	received
					properly.
Unable to	• Your	network		service	Contact	your		network
send a	provider		doesn't	support	operator.
	this service.
message
Unable to	• You	have	activated fixed		Cancel fixed dial function.
make a call	dial function.
Wrong PIN	• You have entered a wrong				Contact	your		network
	PIN three times in a row.				operator, or use the PUK
					code of the SIM card if
					provided	by	your	network
					operator.
Unable to	• The battery or charger is				Contact your dealer.
charge the	out of order.
	• 2.The phone temperature				Change	the		charging
battery
	goes under 5°C or above				environment.
	40°C.
	• Poor connection.				Check if all connectors are
					connected properly.
Unable to	• The Phone Book memory				Delete some data from the
input data	is full.				Phone Book.
into the
Phone Book
Unable to	• Your	network		operator	Contact	your		network
choose	doesn't		support	these	operator.
	functions, or you do not
certain	subscribe to them.
functions

9810. Problems and Solutions