6 TROUBLESHOOTING

Problem

Possible Solutions

There is no

• Not all Dolby Digital® programs feature full 5.1

audio from the

surround sound. In some cases, the programs

center and/or

may only contain left and right stereo audio.

surround

• Verify that the S/PDIF cable (coaxial or optical) is

speakers of a

home theater

firmly connected to the DCH receiver and the

receiver

home theater receiver.

connected to

• Verify that the home theater receiver is set to a

the DCH

surround sound audio mode (Dolby Digital, Dolby

receiver.

 

Pro Logic II®, Dolby Pro Logic®).

 

• Verify that the receiver is properly configured to

 

work with all connected speakers.

There is no

• Verify that the TV is powered on and set to the

video on the TV

appropriate input source for the DCH receiver.

screen.

• Verify that the DCH receiver is powered on and

 

 

tuned to an authorized cable channel.

 

• Verify that all video cables between the DCH

 

receiver and the TV are firmly connected.

 

• Verify that the coaxial cable feed is firmly

 

connected to the DCH receiver and the wall jack.

 

• If the DCH receiver video output is connected to

 

a home theater unit, verify that the home theater

 

unit is powered on and set to the appropriate

 

input source.

No closed

• Verify that closed captions are enabled on the TV.

captions

• Closed captioning may not be available on the

display.

current program.

 

There are black

• Wide-screen TVs display 4:3 programs in this

bars to the right

format unless set to Stretch (see your TV manual

and left of the

for information about stretching 4:3 video).

picture.

 

There are black

• Some SD programs are broadcast in the

bars above and

letterbox format with black bars above and below

below the

the picture. Some wide-screens TVs offer a zoom

picture.

feature that may be able to remove the black

 

 

bars (see your TV manual for information about

 

zooming 4:3 video).

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