FREQUENTLY ASKED QUESTIONS
44
On Demand (Optional Feature)
Q. Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular programs?
A. Yes. PINs and settings apply to On Demand ratings and purchases.
Q. What if I only watched 15 minutes of my On Demand program and didn’t get to watch the rest before it expired?
A. You will have to order it again. Refer to the On Demand section in this manual for remaining rental and viewing time for more information on rental and viewing times.
Q. If I get to the end of a On Demand program and want to watch it again, can I restart at the beginning? A. Yes, as long as your viewing period has not expired, you may watch it again.
Q. How do I return to watching an On Demand program after I’ve tuned to another channel?
A. Select My Rentals from the On Demand Menu and choose the program you want to resume watching. You can either begin watching where you left off by selecting Resume, or start over with the Restart.
Q. Some of the programs appear in the listings with a checkmark or a dollar sign next to the title. What does this mean?
A. Depending on the services your cable provider offers, you may see a checkmark or a dollar sign to indicate a program you have ordered is available for viewing.
Q. How many On Demand programs can I order at one time?
A. Typically, there is no limit on purchases. Check with your cable operator for
Q. I tried to order an On Demand program and received an error screen that said,“Unable to Process Request.”What does this mean?
A. The “Unable to Process Request” message occurs when the
Q. When I select a category from the On Demand menu, I receive a message that says,“No program listings available”.
A. If there are no listings for a particular category, this message will appear.
DVR (Optional Feature) and Digital Services
Q. How many hours of programming can I store on my DVR? What is the hard drive capacity?
A. The recording capacity depends on the video format that is being recorded. Your DVR can record up to 90 minutes standard definition programming or up to 20 hours of
Q. How many tuners does my DVR have?
A. Your DVR has two tuners to that you can, 1) record two channels at the same time, 2) record one and watch the other or 3) record two channels and watch a 3rd program from your DVR recordings library.
How do I return to live TV when I'm watching recorded programming? Simply press the LIVE button on your remote.
Q. Can I record or watch two programs at the same time?
A.YES
Q.How do I record a Pay Per View (PPV) broadcast?
A.PPV broadcasts must be recorded manually; you cannot schedule automatic recording in advance. Follow your cable operator's instructions for viewing PPV content, then press Record on your DVR DCT6412 Cable Box.
How many other home entertainment components can be connected to my DVR DCT6412 Cable Box? Three: your television, cable box, and one other component (VCR, DVD player, or audio).
Q.Do I have to connect my Cable Box DVR DCT6412 to a telephone or other data source?
A.The DVR DCT6412 gets all the information it needs from your cable signal, so that's the only connection required.
