7 TROUBLESHOOTING

Problem

Possible Solution

 

 

There is no

Verify that the TV is powered on and set to the appropriate input

video on the

source for the DCX set-top.

TV screen

Verify that the DCX set-top is powered on and tuned to an authorized

 

 

cable channel.

 

 

Verify that all video cables between the DCX set-top and the TV are

 

firmly connected.

 

Verify that the coaxial cable feed is firmly connected to the DCX set-

 

top and the wall jack.

 

•

If the DCX set-top video output is connected to a

 

 

home theater unit, verify that the home theater unit is

 

 

powered on and set to the appropriate input source.

 

•

If the DCX set-top video output is connected to a TV

 

 

through an HDMI connection, power off the TV and

 

 

then power off the DCX set-top. Wait one second and

 

 

then power on the devices.

 

Not all HDTVs can display every output format (1080p, 1080i, 720p,

 

480p, or 480i) available on the DCX set-top. To select a different

 

format:

 

 

1. Ensure that your DCX set-top is plugged into a power

 

outlet and is turned off.

 

2. Press Menu button on the remote control.

 

3. Press the ▲ and ▼ keys to display the HDMI/YPbPr

 

OUTPUT setting.

 

4. Press the ► key to cycle through the available output

 

formats until a picture displays on the TV.

 

 

No graphics or

If you use the IEEE-1394 connection, on-screen graphics, including

program

closed captions and program guides, are not displayed by the DCX

guides appear

set-top. On-screen graphics and captions may still be overlaid by your

on the TV

TV, if enabled. Alternatively, use HDMI or component video instead.

screen

 

 

 

 

No closed

Verify on the User Settings menu that closed captions are enabled on

captions

the DCX set-top.

display

Verify that closed captions are enabled on the TV.

 

 

Note: Closed captioning may not be available on the current program.

 

 

 

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