7 TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider.

Problem

Possible Solution

 

 

The DCX set-

The DCX set-top may have received a software update and may not

top will not

power on while the new software is being installed. Try again in a few

power on

minutes.

 

 

•

Verify that the AC power cord of the external power

 

 

supply is connected to the DCX set-top and an AC

 

 

outlet. Unplug the DCX set-top from the AC outlet,

 

 

plug it back in, and then press the POWER button.

 

•

If the DCX set-top is connected to a switched outlet

 

 

on another unit, verify that that unit is powered on.

 

 

Unplug the power cord from the DCX set-top’s AC

 

 

outlet, plug it back it in, and then press the POWER

 

 

button. It is recommended to use an unswitched

 

 

outlet, if possible.

 

•

Press the POWER button on the DCX set-top remote

 

 

control. The batteries in the remote control may be

 

 

depleted.

 

 

The remote

Verify that the remote control is in “Cable” mode.

control does

Verify that there are no obstructions between the remote control and

not work

the DCX set-top. Aim the remote control directly at the DCX set-top

 

 

front panel, not the TV or VCR.

 

The angle between the remote control and the DCX set-top may be

 

too large. Stand in front of the DCX set-top and not too far to either

 

side.

 

 

•

Press and release operation keys one at a time, firmly

 

 

and deliberately.

 

•

Check the batteries in the remote control. Install new

 

 

batteries if needed.

 

 

 

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