7 TROUBLESHOOTING

Problem

Possible Solution

 

 

There is no

Verify that the mute button on the DCX set-top or the remote control

audio when

has not been pressed. Press mute on the remote control to restore

viewing cable

sound.

 

channels

•

If the DCX set-top audio output is connected to the TV,

 

 

 

verify that the mute button on the TV has not been

 

 

pressed.

 

•

If the DCX set-top audio output is connected to a

 

 

home theater receiver, verify that the receiver is set to

 

 

the appropriate input source and the mute button on

 

 

the receiver has not been pressed.

 

•

Verify that you have the correct cables for the audio

 

 

connections.

 

•

Verify that the audio cables are firmly connected

 

 

between the DCX set-top and the audio playback

 

 

device (TV, receiver, DVD player, etc.).

 

 

There is no

Not all Dolby Digital® programs feature full 5.1 or 7.1 surround sound.

audio from the

In some cases, the programs may only contain left and right stereo

center and/or

audio.

 

surround

•

Verify that the S/PDIF (coaxial or optical) audio cable is

speakers of a

 

firmly connected to the DCX set-top and the home

home theater

 

 

theater receiver.

receiver

 

 

 

connected to

•

Verify that the home theater receiver is set to a

the DCX set-

 

surround sound audio mode (Dolby Digital, Dolby Pro

top

 

 

Logic II®, Dolby Pro Logic®, Dolby Digital Plus®).

 

•

Verify that the receiver is properly configured to work

 

 

with all connected speakers.

 

 

 

42