Motorola DS6707 Troubleshooting

3 - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide

Troubleshooting

Table 3-1

Troubleshooting

Problem Possible Causes Possible Solutions

The aiming pattern does not appear

when pressing the trigger.

No power to the digital imager

scanner.

If the configuration requires a power

supply, re-connect the power supply.

Incorrect host interface cable is used. Connect the correct host interface cable.

Interface/power cables are loose. Re-connect cables.

Digital imager scanner is disabled. See the technical person in charge of

scanning.

If using RS-232 Nixdorf B mode, CTS

is not asserted.

Assert CTS line.

Aiming pattern is disabled. Enable the aiming pattern. See

Decode Aiming Pattern on page 4-13

.

Scanner emits short low/short

medium/short high beep sequence

(power-up beep sequence) more than

once.

The USB bus may put the digital

imager scanner in a state where

power to the digital imager scanner is

cycled on and off more than once.

Normal during host reset.

Digital imager scanner emits aiming

pattern, but does not decode the bar

code.

Digital imager scanner is not

programmed for the correct bar code

type.

Program the digital imager scanner to

read that type of bar code. See

Chapter

10, Symbologies

.

Bar code symbol is unreadable. Scan test symbols of the same bar code

type to determine if the bar code is

defaced.

The symbol is not completely inside

aiming pattern.

Move the symbol completely within the

aiming pattern.

Digital imager scanner emits 4 short

high beeps during decode attempt.

Digital imager scanner has not

completed USB initialization.

Wait several seconds and scan again.

Contents

Main Page Page ii Symbol DS6707 Digital Imager Scanner Product Reference Guide Patents iii Revision History Page Table of Contents vi Symbol DS6707 Digital Imager Scanner Product Reference Guide Table of Contents vii viii Symbol DS6707 Digital Imager Scanner Product Reference Guide Table of Contents ix x Symbol DS6707 Digital Imager Scanner Product Reference Guide Table of Contents xi xii Symbol DS6707 Digital Imager Scanner Product Reference Guide Page Page About This Guide Configurations Chapter Descriptions xvi Symbol DS6707 Digital Imager Scanner Product Reference Guide Notational Conventions About This Guide xvii Related Documents Service Information * Page Getting Started 1 - 2 Supported Interfaces Unpacking 1 - 3 Symbol DS6707 Digital Imager Scanner Product Reference Guide Setting Up the Digital Imager Scanner Installing the Interface Cable Removing the Interface Cable Getting Started 1 - 4 Connecting Power (if required) Mounting the Digital Imager Scanner Desk Mount 1 - 5 Symbol DS6707 Digital Imager Scanner Product Reference Guide Wall Mount Chapter 2 Scanning 2 - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Beeper Definitions Scanning 2 - 3 2 - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide LED Definitions Scanning in Hand-Held Mode Scanning with the Digital Imager Scanner Scanning 2 - 5 2 - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide Aiming Scanning 2 - 7 Scanning in Presentation Mode 2 - 8 Symbol DS6707 Digital Imager Scanner Product Reference Guide Decode Zones Symbol DS6707-SR Standard Range Digital Imager Scanner - 1D Bar Codes Scanning 2 - 9 Symbol DS6707-SR Standard Range Digital Imager Scanner - 2D Bar Codes 2 - 10 Symbol DS6707 Digital Imager Scanner Product Reference Guide Symbol DS6707-DC Document Capture Digital Imager Scanner - 1D Bar Codes Scanning 2 - 11 Symbol DS6707-DC Document Capture Digital Imager Scanner - 2D Bar Codes 2 - 12 Symbol DS6707 Digital Imager Scanner Product Reference Guide Symbol DS6707-DP Direct Part Mark Digital Imager Scanner - 1D and PDF417 Bar Codes Figure 2-12 Symbol DS6707-DP Direct Part Mark Digital Imager Scanner Decode Zone for 1D and PDF417 Bar Codes W i d t h o f F i e l d Note: Typical performance at 73.4 F (23 C) on high quality symbols. Symbol DS6707-DP Direct Part Mark Digital Imager Scanner - 2D Bar Codes 2 - 14 Symbol DS6707 Digital Imager Scanner Product Reference Guide Symbol DS6707-HD High Density Digital Imager Scanner - 1D and PDF417 Bar Codes Scanning 2 - 15 Symbol DS6707-HD High Density Digital Imager Scanner - 2D Bar Codes Page Chapter 3 Maintenance & Technical Specifications Maintenance 3 - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Troubleshooting Maintenance & Technical Specifications 3 - 3 3 - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide Technical Specifications Maintenance & Technical Specifications 3 - 5 3 - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide Maintenance & Technical Specifications 3 - 7 3 - 8 Symbol DS6707 Digital Imager Scanner Product Reference Guide Digital Imager Scanner Signal Descriptions Chapter 4 User Preferences & Miscellaneous Digital Imager Scanner Options * 4 - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide User Preferences and Miscellaneous Options - Parameter Defaults User Preferences & Miscellaneous Digital Imager Scanner Options 4 - 3 4 - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide User Preferences Set Default Parameter Page * User Preferences & Miscellaneous Digital Imager Scanner Options 4 - 7 Time Delay to Low Power Mode Parameter # 92h * 4 - 8 Symbol DS6707 Digital Imager Scanner Product Reference Guide Trigger Mode Parameter # 8Ah * User Preferences & Miscellaneous Digital Imager Scanner Options 4 - 9 Picklist Mode Parameter # F0h 92h Page * 4 - 12 Symbol DS6707 Digital Imager Scanner Product Reference Guide DP Illumination Parameter # F1h, 3Bh * 4 - 14 Symbol DS6707 Digital Imager Scanner Product Reference Guide Decode Mirror Images (Data Matrix Only) Parameter # F1h 19h User Preferences & Miscellaneous Digital Imager Scanner Options 4 - 15 Miscellaneous Scanner Parameters Transmit Code ID Character Parameter # 2Dh 4 - 16 Symbol DS6707 Digital Imager Scanner Product Reference Guide User Preferences & Miscellaneous Digital Imager Scanner Options 4 - 17 Scan Data Transmission Format Parameter # EBh Page * Page Chapter 5 Imaging Preferences * Indicates Default *Enable Decode Aiming Pattern 5 - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Imaging Preferences Parameter Defaults Imaging Preferences 5 - 3 5 - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide Imaging Preferences Operational Modes Decode Mode Snapshot Mode Video Mode Page * Imaging Preferences 5 - 7 Illumination Bank Control Parameter # F1h, 3Bh 5 - 8 Symbol DS6707 Digital Imager Scanner Product Reference Guide Fixed Exposure Parameter #: F4h F1h 37h Fixed Gain Parameter #: F1h 38h Imaging Preferences 5 - 9 Gain/Exposure Priority for Snapshot Mode Parameter # F1h, 32h * * Imaging Preferences 5 - 11 Image Cropping Parameter # F0h, 2Dh * Page Imaging Preferences 5 - 13 Image Size (Number of Pixels) Parameter # F0h, 2Eh * 5 - 14 Symbol DS6707 Digital Imager Scanner Product Reference Guide Image Brightness (Target White) Parameter # F0h 86h JPEG Image Options Parameter # F0h, 2Bh * Imaging Preferences 5 - 15 JPEG Target File Size Parameter # F4h, F1h, 31h JPEG Quality and Size Value JPEG Quality = Parameter # F0h, 31h ! * 5 - 16 Symbol DS6707 Digital Imager Scanner Product Reference Guide Image Enhancement Parameter # F1h, 34h * 5 - 18 Symbol DS6707 Digital Imager Scanner Product Reference Guide Bits Per Pixel Parameter # F0h, 2Fh * Imaging Preferences 5 - 19 Signature Capture Parameter # 5Dh Output File Format * Imaging Preferences 5 - 21 Signature Capture Bits Per Pixel Parameter # F0h, 3Ah Page * Page Chapter 6 SSI Interface 6 - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Connecting Using Simple Serial Interface SSI Interface 6 - 3 Simple Serial Interface Default Parameters 6 - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide SSI Host Parameters Baud Rate Parameter # 9Ch * SSI Interface 6 - 5 Baud Rate (continued) 6 - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide Parity Parameter # 9Eh SSI Interface 6 - 7 Check Parity Parameter # 97h Software Handshaking Parameter # 9Fh Page * 6 - 10 Symbol DS6707 Digital Imager Scanner Product Reference Guide Host Serial Response Time-out Parameter # 9Bh * SSI Interface 6 - 11 Host Character Time-out Parameter # EFh * 6 - 12 Symbol DS6707 Digital Imager Scanner Product Reference Guide Multipacket Option Parameter # F0h, 4Eh * SSI Interface 6 - 13 Interpacket Delay Parameter # F0h, 4Fh * 6 - 14 Symbol DS6707 Digital Imager Scanner Product Reference Guide Event Reporting Decode Event Parameter # F0h, 00h * Page Chapter 7 USB Interface 7 - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Connecting a USB Interface USB Interface 7 - 3 USB Parameter Defaults 7 - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide USB Host Parameters USB Device Type Select the desired USB device type. * Page 7 - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide USB Country Keyboard Types (Country Codes) * Page 7 - 8 Symbol DS6707 Digital Imager Scanner Product Reference Guide USB Keystroke Delay USB CAPS Lock Override * USB Interface 7 - 9 USB Ignore Unknown Characters Emulate Keypad * Page Page Page USB Interface 7 - 13 ASCII Character Set for USB 7 - 14 Symbol DS6707 Digital Imager Scanner Product Reference Guide USB Interface 7 - 15 7 - 16 Symbol DS6707 Digital Imager Scanner Product Reference Guide USB Interface 7 - 17 7 - 18 Symbol DS6707 Digital Imager Scanner Product Reference Guide USB Interface 7 - 19 7 - 20 Symbol DS6707 Digital Imager Scanner Product Reference Guide USB Interface 7 - 21 7 - 22 Symbol DS6707 Digital Imager Scanner Product Reference Guide Chapter 8 RS-232 Interface * 8 - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Connecting an RS-232 Interface RS-232 Interface 8 - 3 RS-232 Parameter Defaults 8 - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide RS-232 Host Parameters RS-232 Interface 8 - 5 RS-232 Host Parameters (continued) 8 - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide RS-232 Host Types Page Page RS-232 Interface 8 - 9 Parity Page RS-232 Interface 8 - 11 Check Receive Errors Hardware Handshaking * 8 - 12 Symbol DS6707 Digital Imager Scanner Product Reference Guide Hardware Handshaking (continued) RS-232 Interface 8 - 13 Software Handshaking 8 - 14 Symbol DS6707 Digital Imager Scanner Product Reference Guide Software Handshaking (continued) RS-232 Interface 8 - 15 Host Serial Response Time-out * 8 - 16 Symbol DS6707 Digital Imager Scanner Product Reference Guide RTS Line State Beep on <BEL> * Page 8 - 18 Symbol DS6707 Digital Imager Scanner Product Reference Guide Nixdorf Beep/LED Options Ignore Unknown Characters * RS-232 Interface 8 - 19 ASCII Character Set for RS-232 8 - 20 Symbol DS6707 Digital Imager Scanner Product Reference Guide RS-232 Interface 8 - 21 8 - 22 Symbol DS6707 Digital Imager Scanner Product Reference Guide RS-232 Interface 8 - 23 Page Chapter 9 123Scan Communication with 123Scan 123Scan Parameter Page Chapter 10 Symbologies * 10 - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Symbology Parameter Defaults Symbologies 10 - 3 10 - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide Symbologies 10 - 5 10 - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide UPC/EAN Page * 10 - 10 Symbol DS6707 Digital Imager Scanner Product Reference Guide Decode UPC/EAN/JAN Supplementals Parameter # 10h Symbologies 10 - 11 Decode UPC/EAN/JAN Supplementals (continued) * Enable 977 Supplemental Mode 10 - 12 Symbol DS6707 Digital Imager Scanner Product Reference Guide Decode UPC/EAN/JAN Supplementals (continued) Page Page * 10 - 16 Symbol DS6707 Digital Imager Scanner Product Reference Guide UPC-A Preamble Parameter # 22h Symbologies 10 - 17 UPC-E Preamble Parameter # 23h 10 - 18 Symbol DS6707 Digital Imager Scanner Product Reference Guide UPC-E1 Preamble Parameter # 24h Page * Symbologies 10 - 21 Bookland ISBN Format Parameter # F1h 40h * Symbologies 10 - 23 Code 128 Enable/Disable Code 128 Parameter # 08h Set Lengths for Code 128 Parameter # L1 = D1h, L2 = D2h Page * 10 - 26 Symbol DS6707 Digital Imager Scanner Product Reference Guide ISBT Concatenation Parameter # F1h 41h * Code 39 * 10 - 30 Symbol DS6707 Digital Imager Scanner Product Reference Guide Set Lengths for Code 39 Parameter # L1 = 12h, L2 = 13h Page * Symbologies 10 - 33 Code 39 Buffering (Scan & Store) Parameter # 71h Buffer Data * 10 - 34 Symbol DS6707 Digital Imager Scanner Product Reference Guide Clear Transmission Buffer Transmit Buffer Symbologies 10 - 35 Overfilling Transmission Buffer Attempt to Transmit an Empty Buffer 10 - 36 Symbol DS6707 Digital Imager Scanner Product Reference Guide Code 93 Enable/Disable Code 93 Parameter # 09h Set Lengths for Code 93 Parameter # L1 = 1Ah, L2 = 1Bh * Page 10 - 38 Symbol DS6707 Digital Imager Scanner Product Reference Guide Code 11 Code 11 Parameter # 0Ah Set Lengths for Code 11 Parameter # L1 = 1Ch, L2 = 1Dh * Page 10 - 40 Symbol DS6707 Digital Imager Scanner Product Reference Guide Code 11 Check Digit Verification Parameter # 34h * 10 - 42 Symbol DS6707 Digital Imager Scanner Product Reference Guide Interleaved 2 of 5 (ITF) Enable/Disable Interleaved 2 of 5 Parameter # 06h Set Lengths for Interleaved 2 of 5 Parameter # L1 = 16h, L2 = 17h Page Page * 10 - 46 Symbol DS6707 Digital Imager Scanner Product Reference Guide Discrete 2 of 5 (DTF) Enable/Disable Discrete 2 of 5 Parameter # 05h Set Lengths for Discrete 2 of 5 Parameter # L1 = 14h, L2 = 15h * Page 10 - 48 Symbol DS6707 Digital Imager Scanner Product Reference Guide Codabar (NW - 7) Enable/Disable Codabar Parameter # 07h Set Lengths for Codabar Parameter # L1 = 18h, L2 = 19h Page * Symbologies 10 - 51 MSI Enable/Disable MSI Parameter # 0Bh Set Lengths for MSI Parameter # L1 = 1Eh, L2 = 1Fh Page * Chinese 2 of 5 * Matrix 2 of 5 * 10 - 56 Symbol DS6707 Digital Imager Scanner Product Reference Guide Set Lengths for Matrix 2 of 5 Parameter # L1 = F1h 6Bh, L2 = F1h 6Ch * Page Symbologies 10 - 59 Inverse 1D Parameter # F1h 4Ah Postal Codes Page Page Page * GS1 DataBar * Composite * Page Symbologies 10 - 69 UPC Composite Mode Parameter # F0h 58h * 2D Symbologies * 10 - 72 Symbol DS6707 Digital Imager Scanner Product Reference Guide Code 128 Emulation Parameter # 7Bh * Page 10 - 74 Symbol DS6707 Digital Imager Scanner Product Reference Guide Data Matrix Inverse Parameter # F1h 4Ch * 10 - 76 Symbol DS6707 Digital Imager Scanner Product Reference Guide QR Inverse Parameter # F1h 4Bh * 10 - 78 Symbol DS6707 Digital Imager Scanner Product Reference Guide Aztec Inverse Parameter # F1h 4Dh Symbologies 10 - 79 Redundancy Level Parameter # 4Eh Redundancy Level 1 Redundancy Level 2 Redundancy Level 3 Redundancy Level (continued) Redundancy Level 4 * Symbologies 10 - 81 Security Level Parameter # 4Dh * 10 - 82 Symbol DS6707 Digital Imager Scanner Product Reference Guide Intercharacter Gap Size Parameter # F0h, 7Dh Report Version * Symbologies 10 - 83 Macro PDF Features Flush Macro Buffer Abort Macro PDF Entry Page Chapter 11 Advanced Data Formatting Rules: Criteria Linked to Actions 11 - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Using ADF Bar Codes ADF Bar Code Menu Example Advanced Data Formatting 11 - 3 Rule 1: The Code 128 Scanning Rule Rule 2: The UPC Scanning Rule Alternate Rule Sets 11 - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide Rules Hierarchy (in Bar Codes) Advanced Data Formatting 11 - 5 Default Rules ADF Bar Codes 11 - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide Advanced Data Formatting 11 - 7 Special Commands Page Page Advanced Data Formatting 11 - 11 Criteria Code Types 11 - 12 Symbol DS6707 Digital Imager Scanner Product Reference Guide Code Types (continued) Page Page Page Page Page 11 - 18 Symbol DS6707 Digital Imager Scanner Product Reference Guide Code Lengths Page Page Page 11 - 22 Symbol DS6707 Digital Imager Scanner Product Reference Guide Message Containing A Specific Data String Specific String at Start Code Lengths (continued) Advanced Data Formatting 11 - 23 Specific String, Any Location Specific String Search Any Message OK 11 - 24 Symbol DS6707 Digital Imager Scanner Product Reference Guide Numeric Keypad Do not confuse bar codes on this page with those on the alphanumeric keyboard. Page Page Advanced Data Formatting 11 - 27 Actions Send Data Page Page 11 - 30 Symbol DS6707 Digital Imager Scanner Product Reference Guide Setup Field(s) Send Data (continued) Advanced Data Formatting 11 - 31 Move Cursor 11 - 32 Symbol DS6707 Digital Imager Scanner Product Reference Guide Advanced Data Formatting 11 - 33 Skip Ahead Use the following bar codes to skip ahead characters. 11 - 34 Symbol DS6707 Digital Imager Scanner Product Reference Guide Page Page Advanced Data Formatting 11 - 37 Modify Data 11 - 38 Symbol DS6707 Digital Imager Scanner Product Reference Guide Pad Data with Spaces Page Page Page Page Page Page Page Page Page Page Page Page Page 11 - 52 Symbol DS6707 Digital Imager Scanner Product Reference Guide Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Advanced Data Formatting 11 - 83 Send Right Control Key The Send Right Control Key action will send a tap (press and release) of the Right Control Key. Send Function Key (continued) 11 - 84 Symbol DS6707 Digital Imager Scanner Product Reference Guide Send Graphic User Interface (GUI) Characters Page Page Page Page Page Page Advanced Data Formatting 11 - 91 Alphanumeric Keyboard 11 - 92 Symbol DS6707 Digital Imager Scanner Product Reference Guide Page 11 - 94 Symbol DS6707 Digital Imager Scanner Product Reference Guide Advanced Data Formatting 11 - 95 Page Page Page Page Page Page Page Page Page Appendix A Standard Default Parameters A - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Standard Default Parameters A - 3 A - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide Standard Default Parameters A - 5 A - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide Standard Default Parameters A - 7 A - 8 Symbol DS6707 Digital Imager Scanner Product Reference Guide Standard Default Parameters A - 9 Page Appendix B Programming Reference Symbol Code Identifiers B - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Programming Reference B - 3 AIM Code Identifiers B - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide Programming Reference B - 5 B - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide Programming Reference B - 7 Page Appendix C Sample Bar Codes Code 39 UPC/EAN UPC-A, 100% C - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide Code 128 Interleaved 2 of 5 Page Page Page Page Page Page Appendix E ASCII Character Sets E - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide ASCII Character Sets E - 3 E - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide ASCII Character Sets E - 5 E - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide ASCII Character Sets E - 7 E - 8 Symbol DS6707 Digital Imager Scanner Product Reference Guide ASCII Character Sets E - 9 E - 10 Symbol DS6707 Digital Imager Scanner Product Reference Guide ASCII Character Sets E - 11 E - 12 Symbol DS6707 Digital Imager Scanner Product Reference Guide Glossary A B Glossary - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide C Glossary - 3 D E Glossary - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide F H I Glossary - 5 K L M Glossary - 6 Symbol DS6707 Digital Imager Scanner Product Reference Guide N O P Glossary - 7 Q R S Glossary - 8 Symbol DS6707 Digital Imager Scanner Product Reference Guide Glossary - 9 T U Page Index Numerics A Index - 2 Symbol DS6707 Digital Imager Scanner Product Reference Guide B Index - 3 Index - 4 Symbol DS6707 Digital Imager Scanner Product Reference Guide C D E Index - 5 F G H I J Q R S T U Tell Us What You Think...