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Q. Why is my HDPVR recording the same program multiple times per day?
A. The HDPVR makes all of its decisions based on the guide data it receives. If the data does not
distinguish between episodes, and you have set your HDPVR to record on “All Channels”,
“SD only” or “HD only”, the PVR will assume each airing may be unique and record it. The
simplest way around this situation is to use the PVR Options menu to set the Recording Event
to record on a single channel only.
Q. How do I connect the phone line to my receiver for Instant PPV and/or onscreen Caller ID?
A. Simply take the telephone cable supplied with your receiver and connect one end to the
closest phone jack. A phone splitter is provided if needed. Connect the other end to the jack
labelled “TELCO” on the back of the receiver. Do not connect the phone cable to the
Ethernet ( ) port.
If you don’t have a phone jack close to your receiver, a Wireless phone jack is a great option
and ensures continual connectivity. Visit www.shawdirect.ca or speak with a Customer Service
Representative to find out more information or order one today!
Q. My receiver is frozen or acting funny. What do I do?
A. The first thing to do is wait. If things don’t return to normal within 30 seconds, attempt to
power off the receiver, wait 30 seconds, and power it back on. If this fails, or your receiver is
still not functioning normally, hold down the power button on the front of the receiver for 10
seconds. This will reboot the receiver and functionality should return to normal. Note that
Guide data may take some time to reload following a reset.
If things still aren’t working properly, give us a call at 1.888.554.7827 to speak with a
Technical Support Representative. We’re here to help 24/7/365!