Motorola P930 My pager is acting funny. What’s wrong?, Messaging, Why don’t I receive messages?

using your pager, an extra battery can be kept in the plugged-in charger until needed.

ÄThe charger is intentionally designed so that you cannot place both the extra battery and the pager in the charger at the same time.

My pager is acting funny. What’s wrong?

The amount of random access memory (RAM) available on your pager constrains the number of processes that can run at any given time. Symptoms of Low RAM status include:

•menu wheel won’t spin

•time and date disappear from the screen

•all inbox message counts display zero

•Customize list box is empty

•text box is empty when attempting to forward a message

•nightly cleanup failed to run

These symptoms allow the pager to conserve RAM use. Reset your pager to correct the Low RAM status (turn your pager off, then back on again). To avoid a Low RAM status, turn off your pager at night when it is not being used.

ÄAn Out-of-RAM status will cause the pager to reset itself.

Deleting my old messages did not help the Low Memory status. What should I do?

Messages that are deleted from inboxes are held in the Trashcan until the Trashcan is emptied. A cleanup schedule is assigned to empty the Trashcan. When you delete messages from inboxes to alleviate overuse of memory, you are only shifting memory use from one file storage area to another. After deleting messages, you must empty the Trashcan to free the memory for use (see “ To empty the Trashcan:” on page 47).

Messaging

Why don’t I receive messages?

Situations that will prevent you from receiving messages include:

•Your pager’s radio mode may be set to Off. From the Home screen, the status line will display “ Storing Messages”. Reset your transmission mode to Send/Receive or Receive Only. For information on resetting you transmission mode, see “ To set the transmission mode:” on page 23.

•Your pager might be out of range of the nearest transmitter. Check the icon in the lower right corner of the Home screen. If you are out of range, your messages will be transmitted when you are back within transmission range.

Commonly Asked Questions 81

Why does the Home screen status line read “Basic Service” when the radio mode is set to Send/ Receive?

If you have just inserted a new battery or just disconnected the pager from your PC, it can take a few minutes before you have “ Full Service” access. Your pager reregisters with the service provider after any suspension in service. Also, if you are on the perimeter of the transmission range, you might only have message reception capabilities.

Why does the Home screen status line read “Stor- ing Messages”?

When your pager loses access to your service provider’s paging network, your messages are stored by the paging network until your pager is ready to receive the messages. Reasons why your pager might be unable to receive messages include:

•You have manually turned off transmission to your pager. This occurs by setting the transmission mode to Off (see “ To set the transmission mode:” on page 23), or by turning off the pager (see “ To turn off your pager:” on page 19).

•The pager may be in Low Memory status. To prevent lost incoming messages, transmission is turned off. Delete old mes- sages from inboxes, then empty the Trashcan to increase the available memory. For more information, see “ Deleting Mes- sages” on page 40, “ To empty the Trashcan:” on page 47, and “ Memory Management System” on page 75).

•The battery might be too low to support two-way transmission. Replace or recharge the battery.

Why don’t I get alerted for incoming messages?

Your pager alerts might be set to silent. Alerts can be silenced in two ways:

•From the menu wheel, check to see if the pager is set to Silent mode. If so, change the mode to Loud, Soft, or Vibrate. For more information, see “ To select an alert mode:” on page 26.

•Check the alert setting for each of your inboxes. If they are set to silent, reset the alerts. For more information, see “ To select an alert type:” on page 27.

ÄIf you are actively using the pager’s keyboard when receiving a message, your keystrokes can cancel a message’s alert before you hear or feel the alert.

Why do I keep getting reminder alerts?

Reminder alerts notify you of unread messages waiting in your inbox. Check each of your inboxes (Main, Information Service, Personal) for unread messages. Read the messages or disable the

82 Timeport P930 User’s Guide