Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless USB

Troubleshooting

If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your cable service provider, try pressing the reset button on the rear panel. Resetting the SBG900 may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in Front-Panel Lights and Error Conditions.

Problem

Possible Solutions

POWER light is off

Check that the SBG900 is properly plugged into the electrical outlet.

 

Check that the electrical outlet is working.

 

Press the Reset button.

Cannot send or

On the top front panel, note which is the first light (starting from the left) that is off. This light

receive data

indicates where the error occurred as described in the “Front-Panel Lights and Error Conditions”

 

table.

 

If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive

 

regular TV channels, the data service will not function.

 

Check the coaxial cable at the SBG900 and wall outlet. Hand-tighten if necessary.

 

Check the IP address. Follow the steps for verifying the IP address for your system. See

 

Configuring TCP/IP. Call your cable service provider if you need an IP address.

 

Check that the Ethernet cable is properly connected to the SBG900 and the computer.

Problems related to

Remove the USB driver. Follow the appropriate procedure for your system in Setting Up a USB

unsuccessful USB

Driver”.

driver installation

 

The SBG900 Setup

The web cache is full or close to full. In Internet Explorer, choose Internet Options from the

Program will not

Tools menu, and click the General tab. Click Delete Files and Clear History. Then try Starting

start

the SBG900 Setup Program again.

A wireless client(s)

Perform the first four checks in “Cannot send or receive data.”

cannot send or

Check whether the wireless interface is enabled.

receive data

Check whether you configured the ESSID and disabled ESSID broadcasting on the SBG900.

 

 

Then be sure the network name (ESSID) on each affected wireless client is identical to the

 

ESSID on the SBG900.

 

Check whether you configured a WEP key on the SBG900. If you configured a WEP key on the

 

SBG900, be sure each affected wireless client has the identical WEP key. If this does not solve

 

the problem, check whether the client wireless adapter supports the type of WEP key configured

 

on the SBG900. Check whether you enabled Allow Only Listed Stations Access. If you did, be

 

sure the MAC address for each affected wireless client is correctly listed.

 

For detailed information, see Setting Up the Wireless LAN”.

Front-Panel Lights and Error Conditions

Light

 

 

 

Turns Off During Startup If

Turns Off During Normal Operation If

RECEIVE

 

 

 

The receive channel cannot be acquired

The receive channel is lost

SEND

 

 

 

The send channel cannot be acquired

The send channel is lost

ONLINE

 

 

 

IP registration is unsuccessful

The IP registration is lost

POWER

 

 

 

The SBG900 is not properly plugged into the

The SBG900 is unplugged

 

 

 

 

power outlet

 

 

 

 

 

 

X

99

SBG900 User Guide

 

 

 

 

Home Print Exit

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Motorola SBG900 manual Troubleshooting, Front-Panel Lights and Error Conditions, Problem Possible Solutions

SBG900 specifications

The Motorola SBG900 is a versatile and robust cable modem with built-in Wi-Fi capabilities, designed to meet the growing demands of modern internet usage. Catering to both residential and small office environments, the SBG900 combines a cable modem and a wireless router in one streamlined device, offering an efficient solution for networking needs.

One of the main features of the SBG900 is its DOCSIS 2.0 compliance, which allows for high-speed internet access with data transfer rates reaching up to 30 Mbps. This enables users to enjoy seamless streaming, online gaming, and quick downloads without interruptions. The device is also backward compatible with earlier DOCSIS standards, ensuring that it remains functional even with older cable networks.

Another notable aspect of the Motorola SBG900 is its built-in Wi-Fi capabilities. The device supports the IEEE 802.11b/g wireless standards, allowing for wireless speeds of up to 54 Mbps. This makes it easy to connect multiple devices throughout the home or office, including laptops, smartphones, tablets, and smart TVs. The wireless range is enhanced by its internal antennas, offering reliable connectivity in various locations within the premises.

Security is a critical consideration for any networking device, and the SBG900 addresses this need with multiple features. It comes equipped with Wi-Fi Protected Access (WPA/WPA2) and Wired Equivalent Privacy (WEP) encryption protocols, ensuring that both wired and wireless connections remain secure from unauthorized access. Furthermore, the device supports a built-in firewall, adding an extra layer of protection by controlling incoming and outgoing traffic.

The Motorola SBG900 also boasts a user-friendly web-based management interface, providing easy access to configuration settings and status monitoring. Users can effortlessly manage their network, set up parental controls, prioritize devices using Quality of Service (QoS), and perform firmware updates.

In summary, the Motorola SBG900 stands out as a reliable solution for users seeking a powerful cable modem with integrated Wi-Fi capabilities. With high-speed internet access, robust security features, and ease of management, it serves as an ideal choice for anyone looking to enhance their connectivity experience. Whether for gaming, streaming, or general internet browsing, the SBG900 delivers performance and reliability that users can count on.