Motorola SURFboard Cable Modem manual Cannot send or receive data

Models: SURFboard Cable Modem

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Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ Glossary License

Problem

Possible Solutions

Cannot send or receive data

Problems related to unsuccessful USB driver installation

Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred as described in “Front-Panel Lights and Error Conditions” on page 37.

If all lights are off except the Standby light, the cable modem is in Standby mode. Press the Standby button to reconnect your Internet service.

If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular TV channels, your data service will not function.

Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary.

Check the IP address. Follow the steps in “Verifying the IP Address in Windows 95, 98, or Me” on page 30 or “Verifying the IP Address in Windows 2000 or XP” on page 31. Call your cable service provider if you need an IP address.

Check that the USB or Ethernet cable is properly connected to the cable modem and your computer.

Remove the USB driver. Follow the instructions in one of:

“Removing the USB Driver from Windows 98 or Me” on page 38

“Removing the USB Driver from Windows 2000” on page 42

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SURFboard Cable Modem User Guide

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Motorola SURFboard Cable Modem manual Cannot send or receive data

SURFboard Cable Modem specifications

The Motorola SURFboard Cable Modem represents a crucial upgrade in home connectivity, designed to meet the demands of modern internet usage. It supports high-speed internet access through a cable connection, making it an essential component for users seeking reliable performance for activities such as streaming, gaming, and remote work.

One of the standout features of the Motorola SURFboard Cable Modem is its support for DOCSIS 3.0 technology. This standard enables multichannel data transmission, significantly increasing the potential bandwidth available to users. With this technology, the modem can achieve download speeds exceeding 1 Gbps, depending on the service provider and plan. This capability ensures smooth streaming of high-definition content and minimal lag during online gaming, providing an exceptional user experience.

The modem also comes equipped with a robust processor and ample memory, fostering efficient data handling and reducing latency. This efficiency is critical for households with multiple devices connected simultaneously, as it ensures all users can enjoy high-speed internet without interruption.

Another noteworthy characteristic is its compatibility with major cable providers, including Comcast Xfinity, Spectrum, and Cox. This versatility allows users to easily integrate the modem into their existing internet service without the need for additional equipment rentals from the ISP, leading to long-term cost savings.

The SURFboard Cable Modem is designed with user-friendliness in mind. It features a streamlined setup process that can be completed in minutes. The device also includes a built-in Ethernet port, allowing users to connect directly to a router or device for a wired connection, which can offer enhanced stability compared to Wi-Fi.

Furthermore, the modem is equipped with status LEDs that provide real-time feedback on connectivity and operational status, making it easier for users to troubleshoot any issues.

In terms of form factor, the Motorola SURFboard boasts a compact design that can be discreetly placed in any home or office environment. This aesthetic, combined with its powerful performance, makes it a highly recommended choice among consumers looking to elevate their internet experience.

Overall, the Motorola SURFboard Cable Modem blends advanced technology, user-centric design, and exceptional performance, making it an excellent choice for anyone seeking a reliable high-speed internet solution.