Troubleshooting, Crash recovery | Motorola The Motorola RAZR M

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Crash recovery

In the unlikely event that your smartphone stops responding to touches and key presses, try a forced reboot—press and hold both the Power key and the Volume Down key for about 10 seconds. If necessary, hold the Power key to turn your smartphone back on.

Service & repairs

If you have questions or need assistance, we’re here to help.

Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at: 1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).

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Motorola The Motorola RAZR M manual Troubleshooting, Crash recovery, Service & repairs

Contents

West Street Droid Razr M by Motorola Tutorials or Help TOPICS. Want more? See Get more At a glanceYour smartphone Check out what your smartphone can do Top topics Start Assemble & charge battery To set automatic rules to save power, tap Apps Battery lifeThem OFF when you don’t need them Display brightness Tap Apps Settings Register Download Google apps Tap Apps Play Store Best of GoogleAll in the cloud See Your cloud Old phone to new phone Redecorate your home Home screen & appsQuick start Home screen & apps Add widgets Shortcuts Tap Apps HelpTap and hold the app or Widget, then drag it to One of your home screen Search About the serviceGoogle Now Tap To perform a voice search from the search window Google Play Status & notificationsDownload apps Choose carefully Apps from the webHelp To get help and more, tap Menu in the top right To download files from your browser, see Downloads Reinstall apps To reinstall apps from the Google Uninstall apps Tap Apps Settings AppsTake Care of your apps Available for download Settings About phone System updates Update your smartphoneTo manually check for updates, tap Apps Quick start Control & customize Control & customize Touch On, off, lock & unlockRecent apps Tap Recent Screen lock To unlock Volume keys Power keyPress Speak Rotate In many apps, the touchscreen switches from Quick settingsCustomize Customize your smartphone’s sounds and appearance Settings Settings and uncheck Suggestion notificationsFor help with the Smartactions app, tap Menu SmartActions Voice recognition AccessibilityTalkBack Explore by touch Zoom Volume & vibrateDisplay brightness Touchscreen & keys Apps Settings Tap Apps Phone Menu Settings Hearing aidsHearing aids Phone CallsQuick start Calls Recent calls Make, answer & end callsAnswer a call Tap and flick to End a call Tap Voice dial PhonebookHandsfree Mute Your number Multiple calls & conference callsCool down Emergency calls Quick start Contacts Contacts Call, text, or email contacts Create contactsFavorite contacts Edit, delete, or hide contacts Share contacts Link contactsGroups My details Read, reply, forward & delete text messages MessagesQuick start Messages Add Gmail accounts The first time you turned on Create text messages Start a voice or video chat Tap the voice or Wireless Emergency AlertsChat Quick start Type TypeClose the keyboard Tap Voice entry Tap To choose your display keyboard, tap Default Text entry settings & dictionaryFind it Tap Apps Settings Language & input Cut, copy & paste Quick start Socialize Socialize Tap Apps Settings Add account Facebook Settings, tap the account, then tap MenuAdd or delete accounts Remove account Web connection BrowseQuick start Chrome Downloads BookmarksBrowser options Safe surfing & searching Quick start Photos & Videos Photos & videosMemory card Photos and videos are stored in your Camera Perfect shot Take photosRecord videos Or these video options Edit, share, or delete photos & videosFind it Tap Apps Gallery Wallpaper or contact Movies & TV on Google Play Capture your screenYouTube Screenshots Quick start Music Music on Google PlaySearch Shop Choose Make available offline Books on Google PlayQuick start Books Quick start Locate & navigate Locate & navigateFind an address Tap Find nearby businesses or attractions Tap Google Maps Navigation beta Google LocalGoogle Latitude To add friends, tap Corporate sync WorkQuick start Work Calendar AlarmOffice network Calendars to display to show or hide calendars from General settings Default calendar Connect & transfer Apps Settings Storage Menu USB computer connectionQuick start Connect & transfer Computer. To change the type of USB connection, tap Turn Bluetooth power on/off Bluetooth wirelessConnect devices Manage devices Wi-Fi Networks Wireless password Wi-Fi modesUSB cables Ssid Enter a unique name for your hotspot USB connection Memory card & file managementManage files on your smartphone Remove or erase a memory card USB tethering to start the connection Share your data connectionData use Tap Apps Settings More Android Beam Settings More, then make sure that NFC is checkedRestrict all background data After you set a data use You can Sync your Google account Your cloudGoogle Drive Upload from your smartphone Tap Menu New Virtual Private Networks VPN Smartphone & tabletDlna media devices Mobile network Airplane modeAirplane mode Quick start Protect ProtectScreen lock Face unlock Unlock your smartphone by looking at it Can’t unlock? SIM lock Reset Backup & restoreFind it Tap Apps Settings Security Encrypt phone Privacy Factory Data Reset Reset Phone Get more There’s more help, updates, and information right hereWant more? Service & repairs TroubleshootingCrash recovery Battery Charging Battery Use & SafetyThird Party Accessories Been damaged in any of the ways listed here Seizures, Blackouts & Eyestrain Driving PrecautionsRepetitive Motion Children Radio Frequency RF Energy SymbolDefinitionOperational Warnings European Union Directives Conformance Statement Specific Absorption Rate FCC & IC FCC Notice to Users Location ServicesIndustry Canada Notice to Users Software Notices Privacy & Data Security Navigation Recycling Use & CareCalifornia Perchlorate Label Hearing Aid Compatibility with Mobile Phones Software Copyright Content CopyrightOpen Source Software Information Export Law Assurances Product Registration Service & RepairsMotorola Mobility LLC Limited Global Warranty Mobile Phones What Will Motorola Do? This warranty does not apply to What Other Limitations are There? Copyright & Trademarks