Multi-Tech Systems MT5600BA-V.90, MT5600BA-V.92, MT5600BL-V.90 4

MultiModemII User Guide	Table of Contents
Chapter 7 - Troubleshooting .....................................................................................	41
None of the Indicators Light ...............................................................................	41
The Modem Does Not Respond to Commands ..................................................	42
The Modem Cannot Connect When Dialing .......................................................	43
The Modem Disconnects While Online ..............................................................	44
The Modem Cannot Connect When Answering .................................................	45
File Transfer Is Slower Than It Should Be ..........................................................	45
Data Is Being Lost ..............................................................................................	45
There Are Garbage Characters on the Monitor ..................................................	46
The Modem Doesn’t Work with Caller ID ...........................................................	46
Fax and Data Software Can’t Run at the Same Time .........................................	46
Appendix A - Regulatory Compliance .......................................................................	47
FCC Part 68 Telecom ........................................................................................	47
Fax Branding Statement ....................................................................................	48
Canadian Limitations Notice ...............................................................................	48
EMC, Safety, and R&TTE Directive Compliance ................................................	49
International Modem Restrictions .......................................................................	49
New Zealand Telecom Warning Notice ..............................................................	49
South African Notice ..........................................................................................	50
Appendix B - Technical Specifications ......................................................................	51
Appendix C - Warranty, Service, and Technical Support ..........................................	53
Multi-Tech Systems, Inc. Warranty & Repairs Policies.......................................	53
Online Warranty Registration .............................................................................	54
Service ...............................................................................................................	54
Replacement Parts ............................................................................................	55
Technical Support ..............................................................................................	56
Internet Sites ......................................................................................................	56
Appendix D - Upgrading the Firmware ......................................................................	57
Introduction ........................................................................................................	57
Upgrade Overview .............................................................................................	57
Step 1 - Identify the Modem Firmware ...............................................................	57
Step 2 - Identify the Current Firmware Version ..................................................	58
Step 3 - Download the Upgrade File ..................................................................	58
Step 4 - Extract the Upgrade Files .....................................................................	58
Step 5 - Clear Your Stored Paramenters ............................................................	59
Step 6 - Upgrade the Modem’s Firmware ...........................................................	59
Step 7 - Restore Your Parameters .....................................................................	59
Appendix E - Installing a Modem Under Linux ..........................................................	60
Introduction ........................................................................................................	60
Standard Linux Serial Port Definitions ................................................................	60
Installation ..........................................................................................................	60
Setup .................................................................................................................	60
Appendix F - Pin Descriptions ..................................................................................	62
RS-232 Pin Descriptions ....................................................................................	62
RS-232 Cable Pinouts ........................................................................................	63
Leased Line Pinouts...........................................................................................	64
Index ........................................................................................................................	65

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide (S000276E)