Appendix C - Warranty, Service, and Technical Support
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to http://www.multitech.com/documents/warranties.
Extended
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at 800
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at 800
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
Your original point of purchase reseller may offer the quickest and most economical repair option for your
DEFAULT.ASP.
In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any international shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units will be shipped freight collect, unless other arrangements are made in advance.
International DistributorsProcedures for international distributors of
Replacement Parts
SupplyNet, Inc, can supply you with replacement power supplies, cables and connectors for selected Multi- Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses:
Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989
Phone:
Fax:
Email: info@supplynet.com
Internet: http://www.thesupplynet.com
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