Appendix A - Warranty and Technical Support

Appendix A - Warranty, Service, and Technical Support

Limited Warranty

Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products that have been damaged by lightning storms, water, or power surges, or that have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products that prove to be defective within the warranty period, or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory with transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech product online at the following URL:

http://www.multitech.com/TOOLS/FORMS/register/warranty.asp

Service

North American Products

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory. Please send modems that require repairs to the following address:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A.

Attn: Repairs, Serial #______

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

Extended two-year overnight replacement agreements are available for selected products. Please refer to our Overnight Replacement Agreement at http://www.multitech.com/PARTNERS/Programs/orc/DEFAULT.asp for details on rates and coverages. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at 800 972-2439.

Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at 800 328-9717 or 763 785-3500.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Multi-Tech Systems Inc. MT5656ZDX Series User Guide

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