Appendix A - Warranty and Technical Support

International Products

Your distributor should contact Amex, Inc., for information about repairs for your Multi-Tech product:

Amex, Inc.

2724 Summer Street NE

Minneapolis, MN 55413

U.S.A.

Tel: +612 331-3251

Fax: +612 331-3180

Please direct questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you (see Technical Support below), When calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at 763 785- 3500.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Replacement Parts

SupplyNet, Inc. can supply you with replacement power supplies, cables, and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses:

Mail:

SupplyNet, Inc.

 

613 Corporate Way

 

Valley Cottage, NY 10989

Phone:

800- 826-0279

Fax:

914-267-2420

Email:

info@thesupplynet.com

Internet:

http://www.thesupplynet.com

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi- Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available. You can also contact Technical Support by email at the following addresses:

U.S., Canada, and Europe: support@multitech.com

France: support@multitech.fr

India: support@multitechindia.com

U.K.: support@multitech.co.uk

Recording Modem Information

Complete the following information about your Multi-Tech modem before calling Technical Support.

Modem Model No.:___________________

Modem Serial No.:____________________

The model and serial numbers are printed on the bottom of the modem.

Note the status of the modem before calling Technical Support. The status includes information about LED indicators, screen messages, diagnostic test results, problems with a specific application, etc.

Internet Sites

Multi-Tech has a Web site at: http://www.multitech.com and an ftp site at: ftp://ftp.multitech.com

Multi-Tech Systems Inc. MT5656ZDX Series User Guide

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