Table of Contents

Contents

 

Chapter 1 – Product Description and Specifications

4

Product Description

4

Features

4

Safety

5

General Safety

5

RF Interference Issues

5

Vehicle Safety

5

Installation Instructions and Hazardous Locations Warnings

5

Maintenance of Your Modem

6

Your Responsibility

6

Package Contents

6

General Specifications

7

General Specifications

7

Electrical Specifications

7

Electrical Characteristics

7

Input/output electrical characteristics for external connections

7

RF Specifications

7

Antenna Specifications

8

GSM/EGSM Antenna Requirements/Specifications

8

Antennas Available from Multi-Tech Systems, Inc

8

PTCRB Requirements Note

8

FCC Requirements Note

8

Interfaces

8

LED Interface

8

RS232 15-Pin Connector Pinout

9

AT Command Reference Guides

9

Chapter 2 – Activation and Installation

10

Step 1 – Activate Your Wireless Account

10

Step 2 – Insert the SIM Card into the Holder

10

Step 3 – Connect the Antenna Serial Cable, and Power

11

Antenna

11

Step 5 – Attach the Modem to a Flat Surface (Optional)

13

Step 5 – Install the Modem Driver

14

Chapter 3 – Using Your Wireless Modem

15

Phone Number for the Wireless Modem

15

Examples of Useful AT Commands

15

Verify Signal Strength

15

Checking Network Registration and Roaming Status

15

Checking the Modem’s Identity

15

Establishing a Voice Call

16

Establishing a Circuit-Switched Data Call for a Point-to-Point Connection

16

Answering a Circuit-Switched Data (CSD) Connection

16

Using Short Message Service (SMS)

17

SMS Examples

18

Internet Access

19

Connecting to the GPRS/EDGE Network for Internet Access

19

Internet Access

21

Connecting to the GPRS Network for Internet Access

21

Chapter 4 – Troubleshooting and Frequently Asked Questions

23

Troubleshooting Examples

23

Frequently Asked Questions

24

Appendix A – Warranty and Repairs

26

Appendix B - Waste Electrical and Electronic Equipment (WEEE) Statement

28

Appendix C – C-ROHS HT/TS Substance Concentration

29

Multi-Tech Systems, Inc. MultiModem EDGE Wireless Modem User Guide

3

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Multi-Tech Systems MTCBA-E manual Contents

MTCBA-E specifications

The Multi-Tech Systems MTCBA-E is a robust and versatile cellular modem designed to meet the demands of various industrial applications. This innovative device combines reliable connectivity with advanced features, making it a popular choice among businesses looking to integrate cellular communication into their operations.

One of the standout features of the MTCBA-E is its multi-band LTE capability. This modem supports various LTE frequency bands, ensuring compatibility with multiple carriers and networks. This flexibility allows users to deploy the device across different geographical regions without the need for extensive reconfiguration, making it ideal for businesses with a wide-ranging footprint.

The MTCBA-E is engineered for durability and reliability, making it well-suited for harsh environments. Its rugged design ensures that it can withstand extreme temperatures, dust, and moisture, which is essential for outdoor applications and industrial use cases. This resilience helps reduce maintenance costs and enhances lifespan, providing a long-lasting communication solution.

In addition to its physical durability, the MTCBA-E incorporates advanced security features to safeguard data transmission. It supports secure VPN protocols, which is critical for protecting sensitive business information as it traverses public networks. This focus on security ensures that users can transmit data confidently, which is vital for applications that deal with sensitive or proprietary information.

Another notable characteristic of the MTCBA-E is its dual SIM functionality. This feature allows for failover capabilities, ensuring that the modem can switch between two different cellular networks seamlessly. This redundancy is crucial for mission-critical applications that demand uninterrupted connectivity, such as remote monitoring and IoT deployments.

The modem also includes a range of connectivity options, such as Ethernet and USB interfaces, allowing for straightforward integration with various devices and systems. Furthermore, it supports multiple communication protocols, ensuring compatibility with a wide array of applications, from telematics and asset tracking to smart city initiatives.

In terms of management and monitoring, the MTCBA-E offers a user-friendly interface that facilitates easy configuration and monitoring of the device's performance. This greatly simplifies network management, and helps in troubleshooting potential issues quickly and efficiently.

Overall, the Multi-Tech Systems MTCBA-E is a well-rounded cellular modem that combines advanced technology with robust design, making it an ideal choice for organizations looking to enhance their connectivity capabilities in a wide range of applications. Its combination of durability, security, and flexibility ensures that it meets the evolving needs of modern communication.