Warranty & Repair
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For out of warranty repair charges, go to
www.multitech.com/documents/warranties
Extended two-year overnight replacement service agreements
are available for selected products. Please call MTS at (888)
288-5470, extension 5308 or visit our web site at
http://www.multitech.com/programs/orc/ for details on
rates and coverage’s.
Please direct your questions regarding technical matters,
product configuration, verification that the product is
defective, etc., to our Technical Support department at (800)
972-2439 or email tsupport@multitech.com. Please direct your
questions regarding repair expediting, receiving, shipping,
billing, etc., to our Repair Accounting department at (800) 328-
9717 or (763) 717-5631, or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power
surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.