Appendix A – Multi-Tech Systems, Inc. Warranty and Repair Policies

Appendix A – Multi-Tech Systems, Inc. Warranty and Repair Policies

Multi-Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from date of purchase, or if proof of purchase is not provided, two years from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive Mounds View, MN 55112

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

For out-of-warranty repair charges, go to COMPANY/Policies/warranty/

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer service at (888) 288-5470 or visit our web site at http://www.multitech.com/PARTNERS/Programs/overnight_replacement/ for details on rates and coverage’s.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Multi-Tech Systems, Inc. MultiModem Wireless EDGE, GPRS, & CDMA Modem with Bluetooth (S000390B)

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Multi-Tech Systems MultiModem manual Multi-Tech Warranty Statement, Repair Procedures for U.S. and Canadian Customers
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MultiModem specifications

The Multi-Tech Systems MultiModem is a versatile solution recognized for its reliability and efficiency in data communication. Ideal for a variety of applications, the MultiModem encompasses several models, each tailored to accommodate different communication needs, including M2M (Machine-to-Machine) solutions and IoT (Internet of Things) applications.

One of the standout features of the MultiModem is its support for multiple connectivity options. It is equipped with various technologies, including GSM, CDMA, and LTE, allowing users to choose the optimal network for their specific requirements. This multi-network compatibility ensures a greater range of connectivity in diverse geographic areas, making it suitable for both urban and remote settings.

The MultiModem also features robust data transmission capabilities, offering different interfaces such as USB, RS232, and Ethernet. These options facilitate seamless integration with existing systems, whether they are legacy devices or modern applications. This flexibility makes the MultiModem an excellent choice for industries like transportation, healthcare, and industrial automation.

Another defining characteristic of the MultiModem is its advanced security features. Security in data transmission is paramount, especially in today’s digital landscape. The MultiModem comes equipped with encryption options and secure access protocols, ensuring that sensitive information is protected against unauthorized access and breaches.

Moreover, the device is designed for durability and reliability, capable of operating in harsh conditions. This ruggedness is crucial for deployments in remote locations, where environmental factors could pose challenges. The MultiModem is built to withstand extreme temperatures and electromagnetic interference, which are common in industrial settings.

In addition to its hardware capabilities, the MultiModem is also supported by robust software solutions that enable easy configuration and management. The accompanying software tools provide user-friendly interfaces, allowing businesses to monitor, manage, and optimize their communication networks effectively. Remote management capabilities further enhance operational efficiencies, enabling users to update settings and troubleshoot issues without being physically present.

Overall, the Multi-Tech Systems MultiModem stands out as a powerful and flexible tool for robust and secure data communication. Its broad range of applications, combined with advanced features, makes it a trusted choice for businesses looking to implement reliable connectivity in their operations. Whether enhancing M2M communications or integrating IoT devices, the MultiModem provides a reliable backbone for modern data transmission needs.
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