Appendix A – Multi-Tech Systems, Inc. Warranty and Repair Policies

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at http://www.multitech.com/COMPANY/contact_us/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check in U.S. dollars drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repairs for their Multi-Tech product.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Replacement Parts

SupplyNet, Inc. can supply you with replacement power supplies, cables, and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses:

Mail:

SupplyNet, Inc.

 

614 Corporate Way

 

Valley Cottage, NY 10989

Phone:

800 826-0279

Fax:

914 267-2420

Email:

info@thesupplynet.com

Internet:

http://www.thesupplynet.com

October 2005

 

Multi-Tech Systems, Inc. MultiModem Wireless EDGE, GPRS, & CDMA Modem with Bluetooth (S000390B)

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Multi-Tech Systems MultiModem manual Repair Procedures for International Distributors, Replacement Parts

MultiModem specifications

The Multi-Tech Systems MultiModem is a versatile solution recognized for its reliability and efficiency in data communication. Ideal for a variety of applications, the MultiModem encompasses several models, each tailored to accommodate different communication needs, including M2M (Machine-to-Machine) solutions and IoT (Internet of Things) applications.

One of the standout features of the MultiModem is its support for multiple connectivity options. It is equipped with various technologies, including GSM, CDMA, and LTE, allowing users to choose the optimal network for their specific requirements. This multi-network compatibility ensures a greater range of connectivity in diverse geographic areas, making it suitable for both urban and remote settings.

The MultiModem also features robust data transmission capabilities, offering different interfaces such as USB, RS232, and Ethernet. These options facilitate seamless integration with existing systems, whether they are legacy devices or modern applications. This flexibility makes the MultiModem an excellent choice for industries like transportation, healthcare, and industrial automation.

Another defining characteristic of the MultiModem is its advanced security features. Security in data transmission is paramount, especially in today’s digital landscape. The MultiModem comes equipped with encryption options and secure access protocols, ensuring that sensitive information is protected against unauthorized access and breaches.

Moreover, the device is designed for durability and reliability, capable of operating in harsh conditions. This ruggedness is crucial for deployments in remote locations, where environmental factors could pose challenges. The MultiModem is built to withstand extreme temperatures and electromagnetic interference, which are common in industrial settings.

In addition to its hardware capabilities, the MultiModem is also supported by robust software solutions that enable easy configuration and management. The accompanying software tools provide user-friendly interfaces, allowing businesses to monitor, manage, and optimize their communication networks effectively. Remote management capabilities further enhance operational efficiencies, enabling users to update settings and troubleshoot issues without being physically present.

Overall, the Multi-Tech Systems MultiModem stands out as a powerful and flexible tool for robust and secure data communication. Its broad range of applications, combined with advanced features, makes it a trusted choice for businesses looking to implement reliable connectivity in their operations. Whether enhancing M2M communications or integrating IoT devices, the MultiModem provides a reliable backbone for modern data transmission needs.