Multi-Tech Systems PN S000408C - page 2

Copyright and Technical Support

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 2

MultiModem II User Guide

MT5600BA–V92

PN S000408C

Copyright

All rights reserved. This publication may not be reproduced.

Copyright © 2006-9 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes

in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of

such revisions or changes.

Record of Revisions

Revision Date Description

A 08/16/06 Initial release.

B 05/03/07 Updated the Technical Support contact list. Updated the Warranty policy.

C 09/23/08 Updated the Technical Support contact list and safety. Updated

specifications for UL Recertification.

D 05/04/09 Added a link to the Multi-Tech Web site for the Multi-Tech Warranty

statement.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks or registered trademarks of Multi-Tech

Systems, Inc.

Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.

All other brand and product names mentioned in this publication are trademarks or registered trademarks

of their respective companies.

Warranty

For the Multi-Tech Warranty statement, see the Multi-Tech Web site at http://www.multitech.com

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082;

5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627;

5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649;

5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470;

5,463,616; 5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365; 5,309,562; 5,301,274. Other patents

pending.

Technical Support

Country By Email By Phone

Europe, Middle East, Africa: support@multitech.co.uk +(44) 118 959 7774

U.S., Canada, all others: support@multitech.com 800-972-2439 or 763-717-5863

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Internet Address: http://www.multitech.com

Contents

Main MultiModem II Data/Fax Modem User Guide Page Page Chapter 1 Product Description and Features Product Description Features Safety Warnings About AT Commands Technical Specifications Page Chapter 2 - Installation Step 1 - Connect the Modem to Your System Connect the Modem to Your PC Connect the Modem to the Telephone Line (Dialup Connection) Two-Wire or Four-Wire Leased Line Connection Step 2 - Install the Modem Driver Installing the Modem Driver Step 3 - Setting Your Country or Region Code Using the LCD Panel Country or Region Codes Using the Global Wizard Using AT Commands Step 4 - Install PhoneTools Chapter 3 - Using the Front Panel Modem Configuration LED Indicators Liquid Crystal Display (LCD) Option Selection Menu Structure Status Trunk Page Page Advanced Options Trunk Advanced Options Trunk Continued Remote Configuration Options Trunk Diagnostic Options Trunk Phone Number Memory Options Trunk Caller ID Options Trunk Chapter 3 Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 21 Setting Country/Region Codes Trunk Functionality of Menu Options Status STATUS = IDLE STATUS = ONLINE RINGING Basic Options ONLINE OPTIONS DIALING OPTIONS COMMAND MODE OPTIONS SYNC/ASYNC OPTIONS RESET FACTORY DEFAULTS CONNECT RATE OPTIONS Advanced Options RS232 OPTIONS DIALBACKUP/LL OPTIONS CALLBACK SECURITY S-REGISTER OPTIONS MONITOR OPTIONS Remote Configuration Options ENABLE/DISABLE R.C REMOTE CONFIG. PASSWORD Diagnostic Options Phone Number Memory Options Caller ID Options Region Select Options Chapter 4 - Leased Line Operation Two-Wire / Four-Wire Setup Four-Wire Setup Dial Backup Dial Backup and Leased Line Restore Setup Chapter 5 - Remote Configuration Basic Procedure Setup Changing the Remote Configuration Password Changing the Remote Escape Character Chapter 6 - Callback Security Setup Procedures Turning Callback Security On and Off AT Command Method Front Panel Method Assigning Callback Passwords AT Command Method Front Panel Method Assigning Callback Phone Numbers AT Command Method Front Panel Method Calling Procedure Callback Security Commands Chapter 7 - Troubleshooting None of the Indicators Light The Modem Does Not Respond to Commands The Modem Cannot Connect When Dialing The Modem Disconnects While Online The Modem Cannot Connect When Answering File Transfer Is Slower Than It Should Be Data Is Being Lost There Are Garbage Characters on the Monitor The Modem Doesnt Work with Caller ID Appendix A - Regulatory Compliance FCC Part 68 Telecom Canadian Limitations Notice EMC, Safety, and R&TTE Directive Compliance International Modem Restrictions New Zealand Telecom Warning Notice South African Notice Appendix B - Upgrading the Firmware Introduction Upgrade Overview Step 1 - Identify the Modem Firmware Step 2 - Identify the Current Firmware Version Step 3 - Download the Upgrade File Step 4 - Extract the Upgrade Files Step 5 - Clear Your Stored Parameters Step 6 - Upgrade the Modems Firmware Step 7 - Restore Your Parameters Appendix C - Installing a Modem Under Linux Introduction Standard Linux Serial Port Definitions Installation Setup Page Appendix D - Pin Descriptions RS-232 Pin Descriptions RS-232 Cable Pinouts 25-Pin to 25-Pin RS-232 Cable Four-Wire Leased-Line Cable Leased Line Pinouts 9-Pin to 25-Pin RS-232 Cable Appendix E Waste Electrical and Electronic Equipment Statement WEEE Directive Appendix F ROHS HT/TS Substance Concentration Index Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 55 Index A B C P R S T U