Muratec MFX-1330 Machine problems, Faxing problems

12.20 MAINTENANCE & PROBLEM SOLVING

Machine problems

Symptom Suggested solutions

The LCD shows nothing, and

the keys are not working.

Check that the power switch is turned on.

The machine is not activated

when the power switch is

turned on.

Check that the power cord is connected properly.

The machine beeps and shows

an error message.

See “LCD error messages,” on page 12.14.

Frequently document jams

• Check for the ADF cover is closed properly.

• If there is a foreign matter in the ADF, remove it.

• Ensure that the document is the proper weight. (See “Document handling,” page

2.10.)

• Clean the ADF rollers (see page 12.3.)

Frequently paper jams

• Ensure that the paper is the proper paper weight. (See “Paper handling,” page

2.12.)

Faxing problems

Symptom Suggested solutions

Cannot sending

• Check that the phone line is connected properly.

• Check that the number stored in your autodialer is correct.

• Make sure that the machine is in fax mode. If not, change to the mode to the fax

mode by pressing COPY



FAX



SCAN.

Cannot stop the sending Your machine cannot cancel a sending by pressing

STOP. To cancel a sending,

press FAX CANCEL and select a job you want to cancel, then press ENTER. (See

“Reviewing or canceling commands,” page 4.8 for more details.)

Cannot receive automatically

• Check that the phone line is connected properly.

• Check that the machine is in the automatic receiving mode (page 5.2).

• The memory may be full. If there is no paper in the cassette, set a paper to print

the received document stored in the memory.

Cannot receive manually

• Make sure that the external phone is attached to your machine to receive a fax

manually.

• In manual receive mode, you must press START before you hang up the phone.

• The memory may be full. If there is no paper in the cassette, set a paper to print

the received document stored in the memory.

Cannot store a document into

the memory

• Make sure that the machine is in fax mode. If not, change to the mode to the fax

mode by pressing COPY



FAX



SCAN.

• The memory may be full. If there is no paper in the cassette, set the paper to print

the received document stored in the memory.

• The number of document can be stored in the current operation is full. Delete

unnecessary document.

Contents

Main Page Welcome The Manual Printed Manual (This operation manual) Digital Manual (on the Printer & Scanner driver CD) LAYOUT & INSTALLATION Contents Page Page Page Page Regulatory information FCC Part 15 Canada Canadian ICES-003 Limited warranty Page Precautions Power requirements Page Storing and handling the toner and drum cartridges Page Symbols and terms Layout & Installation 1.2 LAYOUT & INSTALLATION Packing contents Page Page 1.5LAYOUT & INSTALLATION LAYOUT & INSTALLATION 8 9 10 11 12 Page Setup your machine 1.8 LAYOUT & INSTALLATION Making connection Telephone line connection Connecting the optional handset Connecting an external phone Page Page Page 1.12 LAYOUT & INSTALLATION Loading paper and paper size setting Adjusting the speaker volume 1 2 3 4 5 Initial Setup 1.14 LAYOUT & INSTALLATION Entering Initial settings 1 11 Language 2 Page Page Page Page Page 2.2 GETTING STARTED Operating tips Switching the machine mode Entering character Page 2.4 GETTING STARTED How to select the function Short-cut operation with the numeric keys Searching the function using the cursor key 1 2 3 Function table 2.6 GETTING STARTED 2.7GETTING STARTED * For details of scanner settings, refer to the PDF manual on the Printer & Scanner driver CD. 2.8 GETTING STARTED * For details of scanner settings, refer to the PDF manual on the Printer & Scanner driver CD. 2.9GETTING STARTED 2.10 GETTING STARTED Document and Paper handling Document handling Acceptable document Things not to put in your machine Page 2.12 GETTING STARTED Paper handling Acceptable paper size Paper you cannot use: Page Page Page 2.16 GETTING STARTED 4 5 6 Setting of the Paper Size 1 4 5 6 7 8 Autodialer 3.2 AUTODIALER & DIALING OPTIONS Autodialer basics Autodialers Call groups Destination names and the phone directory dialing Special dialing characters Page 3.4 AUTODIALER & DIALING OPTIONS One-touch keys Entering or changing a one-touch number 1 2 3 Quick access to one-touch registration 1 2 3 4 5 Page 3.7AUTODIALER & DIALING OPTIONS Speed-dial numbers Entering or changing a speed-dial number 1 2 3 Page 3.9AUTODIALER & DIALING OPTIONS Call group dialing Entering or changing a call group 1 2 3 Page Phone directory dialing Page Sending faxes 4.2 SENDING FAXES Before sending Document handling Scanning resolution 1 2 Scanning contrast Page 4.4 SENDING FAXES Sending a fax Memory transmission 1 Sending a fax using the ADF 2 3 4 1 2 3 4 5 6 7 Real time transmission (Non memory transmission) 1 2 3 4 Redialing 4.8 SENDING FAXES Reviewing or canceling commands To review or cancel the commands 1 6 2 3 4 Page 4.10 SENDING FAXES View or print the results of fax transactions 1 2 3 4 Printing the result of fax transaction: Advanced fax functions 4.12 SENDING FAXES Broadcasting 1 2 3 4 Page 4.14 SENDING FAXES Batch transmission Creating or modifying a batch box 1 2 3 4 9 10 Storing a document for batch transmission 1 2 3 1 2 3 4 Erasing an empty batch box 1 2 3 4 Page 4.18 SENDING FAXES Polling transmission Storing a document for polling transmission 1 2 3 Page 4.20 SENDING FAXES Cover page Turning the cover page on 1 2 Entering the cover page message Using alternative telephone network service providers 1 2 3 4 Sending faxes with Dial prex feature Page Receiving faxes 5.2 RECEIVING FAXES Receiving a fax Selecting the reception mode 1 2 3 4 Manual reception mode Page 5.4 RECEIVING FAXES Answering calls manually Receiving a call manually with an external phone Switch the Automatic or Manual reception mode 1 2 3 Page 5.6 RECEIVING FAXES Settings for fax reception Setting the number of rings 1 2 3 4 Print settings Print reduction rate: Page 5.8 RECEIVING FAXES Advanced receiving functions 1 2 3 Page 5.10 RECEIVING FAXES 7 8 Erasing a number from the blocked numbers list 1 2 3 4 Page 5.12 RECEIVING FAXES Fax forwarding Turning the fax forwarding ON or OFF 1 2 3 7 8 9 10 Separator page Setting the Separator page 1 2 3 Page 6.2 USING F-CODE FEATURES F-code: an introduction Guidelines for using F-code Creating or modifying a F-code box 6.3USING F-CODE FEATURES Creating or modifying a F-code box: 1 2 3 4 8 9 10 If you setup a Bulletin box: 11 Page 6.6 USING F-CODE FEATURES If you setup a Security box: 19 20 21 22 23 Page 6.8 USING F-CODE FEATURES Storing a document in a bulletin box for being polled 1 2 3 4 Printing a document stored in a bulletin box 1 2 3 4 5 6 Printing a document you received in the security box 1 2 3 4 5 Sending a document with a subaddress and password 1 2 3 4 5 Polling a document with a subaddress and password 1 2 3 4 5 Copying 7.2 C Before copying Document and paper handling Changing your machine to the Copy mode Display in the copy standby mode Memory overow message Making copies Making copies using the ADF 1 5 4 1 Basic copy settings Selecting document type 1 2 Scanning contrast 1 Page 7.6 C Selecting document size Advanced copy functions 7.8 C Combine 1 2 3 4 5 Page Page Special features 8.2 SPECIAL FEATURES Soft keys This panel is of MFX-1330 model. Functions you can assign to the soft key The following table lists the functions you can assign to the soft key. Page 8.4 SPECIAL FEATURES Macro keys Steps you can program into a macro key 8.5SPECIAL FEATURES SPECIAL FEATURES Creating or modifying a Macro 1 2 3 4 5 Page Page 8.8 SPECIAL FEATURES Viewing counters 1 2 Restricting use of the machine 9.2 SECURITY FEATURES Security features The protection passcode 1 2 3 Page 9.4 SECURITY FEATURES 3 4 5 Turning security reception off and Printing the document stored in memory 1 2 Page Page Page 9.8 SECURITY FEATURES Using department codes Turning department code protection on and off 3 1 2 3 4 5 2 6 7 Erasing a department code 1 4 5 Turning the department code setting on and off 1 Page Page 9.12 SECURITY FEATURES Printing the department code list To print the list: 4 Resetting the counter for department code list 1 2 Copy protection Page Page 10.2 MACHINE SETTINGS Machine settings Accessing the machine setting 1 2 3 4 5 10.3MACHINE SETTINGS MACHINE SETTINGS 10.4 MACHINE SETTINGS Fax settings Accessing the fax setting 1 2 3 4 5 Page 10.6 MACHINE SETTINGS Copy settings Accessing the copy setting 1 2 3 4 5 Page 10.8 MACHINE SETTINGS Scanner settings Accessing the scanner setting 1 2 3 4 5 Page 11.2 REPORT & LISTS Table of the lists and journal 11.3REPORT & LISTS REPORT & LISTS 11.4 REPORT & LISTS Activity journal Setting the activity journal 3 1 2 Printing an activity journal manually Transmission conrmation report 11.6 REPORT & LISTS Stored document list Documents erased notication Maintenance and Troubleshooting Maintenance Page Page Page Page Page 12.8 MAINTENANCE & PROBLEM SOLVING Troubleshooting Document jams Case 1: Case 2: 1 Page Page Page Page Page 12.14 MAINTENANCE & PROBLEM SOLVING LCD error messages 12.15MAINTENANCE & PROBLEM SOLVING 12.16 MAINTENANCE & PROBLEM SOLVING 12.17MAINTENANCE & PROBLEM SOLVING Check Message printouts What error messages can mean 12.18 MAINTENANCE & PROBLEM SOLVING Error code Dialing errors Reception errors Transmission errors Page 12.20 MAINTENANCE & PROBLEM SOLVING Machine problems Faxing problems 12.21MAINTENANCE & PROBLEM SOLVING Copying problems Problems printing from your computer Scanner problems 12.22 MAINTENANCE & PROBLEM SOLVING Print quality problems Pages are black Pages are blank Printouts are too light Printouts are too dark 12.23MAINTENANCE & PROBLEM SOLVING Printouts have white and/or black lines * The document glass and the document pad is available only for MFX-1330 model. Printouts have toner smudges The image is not aligned prop- erly on the paper. If you cannot solve the problem AI Appendix & Index AI.2 APPENDIX & INDEX Specications General Page AI.4 APPENDIX & INDEX Scanner Consumable items AI A PPENDIX & I AI.5APPENDIX & INDEX Index A B C D M N O P Q