Napoleon Grills Comprehensive Troubleshooting for Napoleon BBQ and Grill Models

TROUBLESHOOTING

	Problem	Possible Causes	Solution
	Low heat / Low flame when	For propane - improper lighting	Ensure lighting procedure is followed carefully. All gas grill
	valve turned to high.	procedure.	valves must be in the off position when the tank valve is
			turned on. Turn tank on slowly to allow pressure to
			equalize. See lighting instructions.
		For natural gas - undersized	Pipe must be sized according to installation code.
		supply line.
		For both gases - improper	Pre-heat grill with all main burners on high for 10 to 15
		preheating.	minutes.
	Excessive flare-ups/uneven	Sear plates installed incorrectly.	Ensure sear plates are installed with the holes towards the
	heat.		front, and the slots on the bottom. See assembly
			instructions.
		Improper pre-heating.	Pre-heat grill with both main burners on high for 10 to 15
			minutes.
		Excessive grease and ash build	Clean sear plates and drip pan regularly. Do not line pan
		up on sear plates and in drip	with aluminum foil or other materials. Refer to cleaning
		pan.	instructions.
	Burners burn with yellow	Possible spider web or other	Thoroughly clean burner by removing. See general
	flame, accompanied by the	debris, or improper air shutter	maintenance instructions. Open air shutter slightly
	smell of gas.	adjustment.	according to combustion air adjustment instructions.
			(This must be done by a qualified gas installer.)
	Flames lift away from	Improper air shutter adjustment.	Close air shutter slightly according to combustion air
	burner, accompanied by the		adjustment instructions.
	smell of gas, and possibly		(This must be done by a qualified gas installer.)
	difficulties in lighting.
	Regulator ‘Hums’ when	Normal occurence on hot days.	This is not a defect. It is caused by internal vibrations in the
	unit is operating.		regulator, and does not affect the performance or safety of
			the gas grill. Humming regulators will not be replaced.
	Burners will not crosslight	Plugged ports at back of burner.	Clean burner ports. See burner maintenance instructions.
	each other.
	"Paint" appears to be	Grease build up on inside	This is not a defect. The peeling is caused by hardened
	peeling inside lid or hood.	surfaces.	grease, which dries into paint-like shards, that will flake
			off. Regular cleaning will prevent this. See cleaning
			instructions.
	Infrared burner flashes	Ceramic tiles overloaded with	Turn burner off and allow to cool for at least two minutes.
	back (during operation the	grease drippings and build-up,	Relight burner and burn on high for at least five minutes or
	burner abruptly makes a	ports are clogged.	until the ceramic tiles are evenly glowing red.
	loud “whoosh” sound,	Burner overheated due to	Ensure that no more than 75% of the grill surface is
	followed by a continuous	inadequate ventilation (too	covered by objects or accessories. Turn burner off and
	blow-torch type sound and	much grill surface covered by	allow to cool for at least two minutes, then relight.
	grows dim.)	griddle or pan.)
		Cracked ceramic tile.	Allow burner to cool and inspect very closely for cracks. If
			any cracks are found, contact your authorized Napoleon
			dealer for ordering a replacement burner assembly.
		Leaking gasket surrounding the	Contact your authorized Napoleon dealer for instructions
		ceramic tile, or a weld failure in	on ordering a replacement burner assembly.
		the burner housing.
10