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Problem Possible Causes Soluon
Burners will not cross light
each other.
Plugged ports along back of burner. Clean burner ports. See burner maintenance
instrucons.
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that ake o.
Regular cleaning will prevent this. See cleaning
instrucons.
Burner output on “high”
seng is too low.
(Rumbling noise and
uering blue ame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi
tube.
Propane regulator in “low ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighng instrucons.
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh” sound,
followed by a connuous
blow-torch type sound and
grows dim.)
Ceramic les overloaded with grease
drippings and build-up. Ports are clogged.
Burner overheated due to inadequate
venlaon (too much grill surface covered
by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the ceramic
le, or a weld failure in the burner housing.
Turn burner o and allow to cool for at least
two minutes. Relight burner and burn on high
for at least ve minutes or unl the ceramic
les are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner o and allow to cool for at least
two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
Pilot will not light.
(if equipped)
Lack of gas.
Obstrucon in pilot orice.
Electrode wire loose or o.
Dirty pilot electrode.
Pilot is actually lit.
Aer turning pilot knob to high, wait
approximately 20-30 seconds for air to purge
the gas supply line while pressing igniter. Fill
propane cylinder. During inial set-up or aer
tank has been relled, it is best to light one
of the tube burners before lighng the pilot
burner. This enables the gas to reach the
valves on the manifold more quickly.
Clean pilot orice.
Replace lead wire.
Clean pilot electrode.
The pilot ame, especially on natural gas
units is very dicult to see. Place your hand 1
in. (2.5 cm) above grill surface over the pilot
burner to feel for heat.