12
Troubleshooting
Problem | Possible Causes | Solution |
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Low heat / Low flame | For propane - improper lighting procedure. | Ensure lighting procedure is followed carefully. |
when valve turned to high. |
| All gas grill valves must be in the off position |
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| when the tank valve is turned on. Turn tank |
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| on slowly to allow pressure to equalize. See |
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| lighting instructions. |
| For natural gas - undersized supply line. | Pipe must be sized according to installation |
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| code. |
| For both gases - improper preheating. | Preheat grill with both main burners on high |
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| for 10 to 15 minutes. |
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Excessive | Sear plates installed incorrectly. | Ensure sear plates are installed with the holes |
uneven heat. |
| towards the front and the slots on the bottom. |
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| See assembly instructions. |
| Improper preheating. | Preheat grill with both main burners on high |
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| for 10 to 15 minutes. |
| Excessive grease and ash build on sear | Clean sear plates and drip pan regularly. Do |
| plates and in drip pan. | not line pan with aluminum foil. Refer to |
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| cleaning instructions. |
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Burners burn with yellow | Possible spider web or other debris, or | Thoroughly clean burner by removing. See |
flame, accompanied by | improper air shutter adjustment. | general maintenance instructions. Open air |
the smell of gas. |
| shutter slightly according to combustion air |
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| adjustment instructions. (This must be done |
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| by a qualified gas installer.) |
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Flames lift away from | Improper air shutter adjustment. | Close air shutter slightly according to |
burner, accompanied |
| combustion air adjustment instructions. (This |
by the smell of gas, and |
| must be done by a qualified gas installer.) |
possibly difficulties in |
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lighting. |
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Burner will not light with | Dead battery / or installed incorrectly. | Replace with heavy duty battery. |
the igniter, but will light |
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with a match. |
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| Loose electrode wire or switch terminal | Check that electrode wire is firmly pushed |
| wires. | onto the terminal on the back of the igniter. |
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| Check that the lead wires from the module |
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| to the ignition switch (if equipped) are firmly |
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| pushed onto their respective terminals. |
| Wrong replacement igniter. | One spark systems must use a one spark |
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| igniter. |
| Improper gap at electrode tip. | Ensure that the collector box is tight and |
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| the gap between the electrode end and the |
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| collector box is between 1/8” - 3/16” (3mm- |
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| 5mm). The gap can be adjusted by bending |
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| the box in or out. |
| Lifting flames on burner. | Close air shutter slightly - see previous |
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| problem. |
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Humming regulator. | Normal occurrence on hot days. | This is not a defect. It is caused by internal |
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| vibrations in the regulator and does not affect |
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| the performance or safety of the gas grill. |
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| Humming regulators will not be replaced. |
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