12
www.napoleongrills.com
Troubleshoong

Problem Possible Causes Soluon

Low heat / Low ame
when valve turned to high.
For propane - improper lighng procedure.
For natural gas - undersized supply line.
For both gases - improper preheang.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighng instrucons.
Pipe must be sized according to installaon
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the boom.
See assembly instrucons.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instrucons.
Burners burn with yellow
ame, accompanied by
the smell of gas.
Possible spider web or other debris, or
improper air shuer adjustment.
Thoroughly clean burner by removing. See
general maintenance instrucons. Open air
shuer slightly according to combuson air
adjustment instrucons. (This must be done
by a qualied gas installer.)
Flames li��� away from
burner, accompanied
by the smell of gas, and
possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to
combuson air adjustment instrucons. (This
must be done by a qualied gas installer.)
Burner will not light with
the igniter, but will light
with a match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch terminal
wires.
Wrong replacement igniter.
Improper gap at electrode p.
Liing ames on burner.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignion switch (if equipped) are rmly
pushed onto their respecve terminals.
One spark systems must use a one spark
igniter.
Ensure that the collector box is ght and
the gap between the electrode end and the
collector box is between 1/8” - 3/16” (3mm-
5mm). The gap can be adjusted by bending
the box in or out.
Close air shuer slightly - see previous
problem.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect
the performance or safety of the gas grill.
Humming regulators will not be replaced.