R E F E R E N C E
Troubleshooting
Before contacting a Samsung authorized service center, perform the following simple checks. If you are unable to solve the problem after reading the above instructions, note:
-The model and serial number on the rear of your
-The warranty information
-A clear description of the problem
Then contact your nearest SAMSUNG service center.
Identifying DVD Problems
Problem |
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| • | Check the batteries in the remote control. |
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No operations can |
| They may need replacing. |
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• | Operate the remote control at a distance of no more than 20 feet. | P5 | |||
be performed with | |||||
the remote control. | • Remove batteries and hold down one or more buttons for several |
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| minutes to drain the microprocessor inside the remote control to |
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| reset it. Reinstall batteries and try to operate the remote control |
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| again. |
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Disc does not play. | • | Ensure that the disc is installed with the label side facing up. | P9 | ||
• Check the region number of the DVD. | |||||
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| • | 5.1 channel sound is reproduced only when the following |
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| conditions are met.: |
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5.1 channel sound |
| 1) The | P20 | ||
| 2) The disc is recorded with 5.1 channel sound. | ||||
is not being |
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• Check whether the disc being played has the “5.1 ch” mark on |
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reproduced. |
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| the outside. |
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| • Check if your audio system is connected and working properly. |
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| • In a DVD Setup Menu, is the Audio Output set to Bitstream? |
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The | icon | • The features or action cannot be completed at this time because: |
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1. The DVD’s software restricts it. |
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appears on | 2. The DVD’s software doesn’t support the feature (e.g., angles). |
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screen. |
| 3. The feature is not available at the moment. | - | ||
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| 4. You’ve requested a title or chapter number or search time that is |
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| out of range. |
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Disc Menu doesn’t | • | Check if the disc has a Menu. | - | ||
appear. |
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Play mode differs | • | Some of the functions selected in the Setup Menu may not work | - | ||
from the Setup |
| properly if the disc is not encoded with the corresponding | |||
Menu selection. |
| function. |
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The screen ratio | • The Screen Ratio is fixed on your DVDs. | ||||
cannot be changed. |
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No audio. | • | Make sure you have selected the correct Digital Output in the | P58~59 | ||
| Audio Options Menu. | ||||
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