Troubleshooting | HP 820 E manual

Troubleshooting 8

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Troubleshooting 8

If you encounter difficulties while using your HP Jornada 820 or 820e Handheld PC (H/PC), this chapter will help you find answers. If you need information about troubleshooting Microsoft¨ Windows¨ CE Services, click Windows CE Services Help Topics on the Help menu in the Mobile Devices window.

The information in this chapter will help you:

¥Troubleshoot basic problems

¥Troubleshoot problems with remote connections

¥Troubleshoot problems with the display

¥Troubleshoot problems connecting by infrared

¥Reset your HP Jornada

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HP 820 E manual Troubleshooting

Contents

HP Jornada 820/820e Handheld PC UserÕs GuidePart number F1260-90001 Printed in Singapore Edition Title.p65 Asia Pacific Personal Computer Division 452 Alexandra Road Singapore Copyright notice Connecting to corporate e-mail and Connecting to corporate e-mail and networkConnecting to your desktop PC Creating connections without the HP Jornada Warranty, support, and service TroubleshootingHP software product license agreement Staying organized Welcome Opening the HP Jornada package Contents Using this guide 4 HP Jornada H/PC UserÕs Guide Step-by-step instructions Helpful information related to the topic Conventions Windows CE Services Help Topics Finding informationCommunications Troubleshooter Your HP Jornada programs Learning about HP Jornada Microsoft Pocket Outlook Microsoft Pocket Office8 HP Jornada H/PC UserÕs Guide Communication Microsoft Pocket Internet Explorer Special HP applications Games Accessories Maintaining your HP Jornada Cleaning the screenDropping your HP Jornada Avoiding radiated interference Getting started This is the back view of the HP Jornada HP Jornada hardware features CompactFlash This is the right-side view of the HP Jornadarelease button Card slot PC Card slot This is the left side view of the HP JornadaPC Card Backup battery Battery Reset buttonThis is the front view of the HP Jornada Microphone Installing the main battery Setting up your HP JornadaThis bottom view of the HP Jornada shows how to insert the main battery To install the main battery Connecting the AC adapter To connect to AC power To install the backup batteries Installing the backup batteries Following the Welcome Wizard To adjust screen brightness and contrast Follow the instructions in the taskbar to complete the Welcome Wizard Type the current time here to set the clock Selecting your Home City Setting the World Clock Using your HP JornadaWelcome to Microsoft WindowsÊCE Adding owner information Using the command bars Using the Start menu and TaskbarSelect to maximize display and minimize hide a running program Click the Start menu, and then select the item you want Turning HP Jornada on and off Using Help on your HP Jornada Using the HP Jornada settings control panel Using the HP Jornada keyboardwhen you hold down a key. To open the Keyboard control panel, press To open the HP settings control panel 30 HP Jornada H/PC UserÕs Guide Accessing e-mail and the Web Which connection options are right for you? Deciding how and why you want to connect Chapter 3 Accessing e-mail and the Web Accessing personal e-mail and the Internet Getting an account with an Internet service provider Installing and configuring a modem ISP connection Setting up a dial-up connection to your ISP 36 HP Jornada H/PC UserÕs Guide E-mail Service Fill in your E-mail Service information 38 HP Jornada H/PC UserÕs Guide Web service information Location information Connecting the phone lineTo create your connection profile To connect an analog phone line to your HP Jornada Dialing inTo connect to your ISP Disconnect Connecting to corporate e-mail and network from offsitereceiving, and processing your e-mail and Browsing the Web or your intranet with Pocket Internet 42 HP Jornada H/PC UserÕs Guide Establishing a network dial-up account Service provider connection Setting up a remote connection to your network 44 HP Jornada H/PC UserÕs Guide E-mail Service 46 HP Jornada H/PC UserÕs Guide Advanced security settings include the option to select from two versions of SSL Secure Socket Layer or PCT Private Communication Technology. These protocols maintain the security and integrity of the transmission channel by using encryption, authentication, and message-authentication codes To connect to your network To connect the phone line to your HP Jornada48 HP Jornada H/PC UserÕs Guide ing, and processing your e-mail and Browsing the Connecting to corporate e-mail and network resources onsiteWeb or your intranet with Pocket Internet Explorer 50 HP Jornada H/PC UserÕs Guide Installing the network interface card To configure the NIC Connecting the network cable and logging onEstablishing an account or guest privileges on the network Or, click here to see a list of recently accessed files To access a file on a networkTo log on to the network with your HP Jornada To create an additional connection or location Creating and modifying connections To modify an existing connection or location Creating connections without the HP Jornada dialup application To set up a Remote Networking connection Using Inbox Using your connections To set up e-mail service Internet Mail 9. In When Getting Messages, choose how you Sending, receiving, and processing your e-mail Inbox settings To connect to your service provider from Inbox Attachments To save attachments automatically to a storage cardMessage deletion Synchronization with your desktop PC Browsing the Web or your intranet with Pocket Internet Explorer To set or edit connection information in Pocket Internet Explorer To browse the Web or your intranet 64 HP Jornada H/PC UserÕs Guide Receiving your CompuServe mail Connecting to your 4 desktop PC Setting up Windows CE Services and establishing a partnership Connecting for the first time You may need to restart your PC after installing each component Installing Windows CE Services To install Windows CE Services To connect your HP Jornada to your desktop PC Connecting by sync cableFully insert the flat end of the sync cable, arrow side up into the serial port Following the New Partnership Wizard Establishing a partnership Baud rate Troubleshooting partnerships To start the Communications Troubleshooter To enable automatic connection Connecting to your desktop partnerTo connect manually To configure Windows CE Services for infrared connection Connecting by infraredTo close the connection To configure your HP Jornada for infrared connection Connecting to another PCTo establish an infrared connection Browsing your HP Jornada desktop The Mobile Devices window on your desktop PC displays the contents of your HP Jornada shown here withInternet Explorer 4.0 Active Desktop 78 HP Jornada H/PC UserÕs Guide Synchronizing selected data Synchronizing data To specify data to synchronize Resolving synchronization conflicts Synchronizing from a remote location To set a default option for conflict resolution Accessing a computer on your corporate network Accessing a computer not on your network To start remote synchronization To create a Remote Networking connectionRemote Networking To set file conversion options Transferring files Migrating data from older Windows CE palmtop PCs Transferring PIM data from older palmtop PCs To migrate data from an older Windows CE device to your HP Jornada Migrating data from nonÐWindows CE palmtops PIM data translation To translate appointment data Limitation on appointment translation To translate a Phone Book data filePhone Book field mapping Name mapping Mapping changes Mapping additionsMapping removal Translation status review Staying organized Keeping appointments with Calendar Using Microsoft Pocket OutlookTo create a new appointment To create a meeting request Keeping track of your workload with Tasks Managing names and addresses with ContactsTo create a new contact To create a new task Managing your e-mail with Inbox To start HP Jornada viewer Using HP Jornada viewer HP Jornada viewer shows your Pocket Outlook information quickly To switch to Pocket Outlook Viewing Calendar information To switch between Calendar, Contacts, and Task informationclicking the Day Zoom button on the toolbar Viewing Task information Viewing Contacts information Recording voice memos Using Voice RecorderTo record and to play a recording Conserving memory 104 HP Jornada H/PC UserÕs Guide Getting down 6 to business To create a document using Pocket Word Using Microsoft Pocket WordWorking with Microsoft Pocket Office To show a presentation Using Microsoft Pocket PowerPoint To show a slide presentation on a VGA-compatible monitor To create a workbook using Pocket Excel Using Microsoft Pocket Excel To create a new database and table Using Microsoft Pocket Access 6. From the Data Type list, select a data type To print directly to a printer with a serial cable connection Printing your Pocket Office documents To print directly to a printer with an infrared connection Using HP Jornada showTo view your HP Jornada display on an external monitor To create an InkWriter document Using Microsoft InkWriter Using HP Jornada backup Using Windows CE Services Backup at your PCBacking up and restoring data To back up data To restore from a backup file Using OmniSolve from LandWareTo start OmniSolve Starting bFAX Pro Using bFAX Pro from bSquareSending faxes To start bFAX Pro To send faxes one at a time To select the internal modem and disable Class 1 fax support3. Clear the Use Class 1 Fax Support check box To start bFIND Using bFIND from bSquare Chapter7.p65 Customizing your HP Jornada2/4/99, 415 PM Adding to your HP Jornada Installing programs Chapter 7 Customizing your HP Jornada To install software Removing programs To add or remove programs with Application ManagerTo remove a program from your HP Jornada with the Remove Programs control panel Adding sounds Adding fontsTo add fonts Adding desktop wallpaper Using PC Cards and CompactFlash CardsAdding peripherals To add desktop wallpaper Connecting USB devices To enable the USB port Fine-tuning performanceTo open Control Panel Setting general options To start the HP hot keys application Using the HP hot keys applicationCustomizing the HP hot keys To assign a program or file to a hot key Restoring default hot key assignments Using HP settingsTo restore default key assignments To open HP settings Changing HP settings profiles Setting brightness, contrast, and volumeSettings profiles Click the speaker icon to switch to the Volume & Sounds control panel Setting the password delay timer Displaying power and memory informationTo set the password delay To change profiles Scheduled breaks Adjusting the HP Jornada touch padTo open the HP touch pad control panel To disable the touch pad Managing battery powerTap and drag behavior Touch pad options Backup battery power low Backup battery power very low Running on AC power Running on battery power, main battery power lowBattery charging IconIndicates Power Status tab Using the Power control panel Power Saving tab Conserving battery power ¥ Set the screen to dim automatically after a short time. Use the Power control panel to set the auto- dimming feature 140 HP Jornada H/PC UserÕs Guide Troubleshooting Problem Troubleshooting basic problemsSee the Managing battery power a critically low battery-power condition is Settings, and then click Control Panel ProblemDiagnosis / Remedy HP Jornada is locked up. Connect to AC are not configured correctly. Reconnect drivers are not installed on yourDiagnosis / Remedy PC Card is not inserted properly or information, see the Synchronizing selected data Troubleshooting remote connections Able to dial out, but unable to make a proper connection Unable to dial out using the modem Infrared transfer between Windows CEÐbased devices Connection is unreliableNetwork connection is not listed in the ActiveSync dialog box Display ResettingScreen is blank Screen is dark To perform a soft reset Soft reset To perform a full reset Full reset Limited one-year warranty Warranty, support, and serviceWhat is covered 152 HP Jornada H/PC UserÕs Guide What is not covered For consumers in Australia Consumer transactions in Australia New Zealand and the United KingdomFor consumers in New Zealand 154 HP Jornada H/PC UserÕs Guide Year 2000 warranty Customer support Service 156 HP Jornada H/PC UserÕs Guide Web site Contacting Hewlett-Packard worldwide Pre-sales Information 158 HP Jornada H/PC UserÕs Guidetoll-free, no operator is available Palmtops & Organizers toll call Appendix A Ergonomics Setting up and using equipment RSI symptoms What is RSI?What causes RSI? 160 HP Jornada H/PC UserÕs Guide Avoiding RSI Setting up your working environmentErgonomics Preventing muscle stiffness Reducing eye strainTaking frequent short breaks 162 HP Jornada H/PC UserÕs Guide Using the HP Jornada touch pad 164 HP Jornada H/PC UserÕs Guide glossary Glossary2/4/99, 422 PM 166 HP Jornada H/PC UserÕs Guide Glossary 168 HP Jornada H/PC UserÕs Guide Copies and adaptations HP software product license agreement Transfer of rights in software Ownership178 HP Jornada H/PC UserÕs Guide HP shrink-wrap license terms 180 HP Jornada H/PC UserÕs Guide U.S. government restricted rights The Software and Documentation have been developed entirely at private expense. They are delivered and licensed as Òcommercial computer softwareÓ as defined in DFARS 252.227-7013 Oct 1988, DFARS 252.211-7015 May 1991 or DFARS 252.227- 7014 Jun 1995, as Òcommercial itemÓ as defined in FAR 2.101 a, or as ÒRestricted computer softwareÓ as defined in FAR 52.227-19 Jun 1987 or any equivalent agency regulation or contract clause, whichever is appli- cable. You have only those rights provided for such Soft- ware and Documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved 182 HP Jornada H/PC UserÕs Guide