HP 820 E manual Customer support, Service

Warranty, support, and service 155

Customer support

If you have questions that this User Guide does not answer (after checking the contents and index), you can contact Hewlett-Packard Worldwide Support and Services for Handheld Products at the telephone numbers listed in the following table. If your H/PC Pro requires service, contact Hewlett-Packard for service information, shipping instruc- tions, and out-of-warranty service charges before you send your unit to HP for repair. In countries not listed in the table, contact your Hewlett-Packard authorized dealer or sales office.

Service

For diagnostic instructions and other service information, contact one of the technical support numbers listed. Please do not ship your unit for service without first contacting a Hewlett-Packard office. If your unit qualifies for in-warranty service, be ready to supply a dated proof of purchase.

In countries not listed in the following table, contact your Hewlett-Packard authorized dealer or sales office.

Before you contact us for help, be sure to:

1.Review the manuals whenever possible.

2.Have the following information about the product:

¥Model number

¥Serial number

¥Purchase date

3.Have your product ready to use. The support personnel may ask you to run tests and other operations.

4.Organize your question or problem. The more detailed information you can provide, the quicker the support personnel can help you.

Warranty.p65 0108 155 2/4/99, 4:21 PM