Napoleon Grills PTH31GT manual Troubleshooting, Problem Possible Causes Solution

10

Troubleshooting

Problem	Possible Causes	Solution
Low heat / Low flame when	For propane - improper lighting	Ensure lighting procedure is followed carefully. The
valve turned to high.	procedure.	valve must be in the off position when the tank valve
		is turned on. Turn tank on slowly to allow pressure
		to equalize. See lighting instructions.
	For natural gas - undersized supply	Pipe must be sized according to installation code.
	line.
Burners burn with yellow	Possible spider web or other debris.	Thoroughly clean burner venturi. See general
flame, accompanied by the		maintenance instructions.
smell of gas.
Burner will not light with the	Dead battery / or installed incorrectly.	Replace with heavy duty battery.
igniter, but will light with a
match.	Loose electrode wire or switch	Check that electrode wire is firmly pushed onto the
	terminal wires.	terminal on the back of the igniter. Check that the
		lead wires from the module to the ignition switch (if
		equipped) are firmly pushed onto their respective
		terminals.
	Improper gap at electrode tip.	The gap can be adjusted by bending the tip in or out.
		Until a spark is achieved.
Humming regulator.	Normal occurrence on hot days.	This is not a defect. It is caused by internal vibrations
		in the regulator and does not affect the performance
		or safety of the gas torch. Humming regulators will
		not be replaced.
Burner output on “high”	Lack of gas.	Check gas level in propane cylinder.
setting is too low. (Rumbling
noise and fluttering blue	Supply hose is pinched.	Reposition supply hose as necessary.
flame at burner surface.)	Dirty or clogged orifice.	Clean burner orifice.
	Spider webs or other matter in venturi	Clean out venturi tube.
	tube.
	Propane regulator in “low flow” state.	Ensure lighting procedure is followed carefully. All
		valves must be in the off position when the tank
		valve is turned on. Turn tank on slowly to allow
		pressure to equalize. See lighting instructions.
Pilot will not light.	Lack of gas.	After turning pilot knob to high, wait approximately
(if equipped)		20-30 seconds for air to purge the gas supply line
		while pressing igniter.
	Obstruction in pilot orifice.	Clean pilot orifice.
	Dirty pilot electrode.	Clean pilot electrode.

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