Napoleon Grills PTH38PSS, PTH38PCP, PTH38PGM Troubleshooting, Problem, Probable Cause, Solution

Models: PTH38PSS, PTH38PCP, PTH38PGM

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TROUBLESHOOTING

TROUBLESHOOTING

PROBLEM

PROBABLE CAUSE

SOLUTION

 

 

 

Pilot will not light

Gas valve may be OFF

Turn the gas valve ON

 

 

 

 

Fuel Tank empty

Refill LP gas tank

 

 

 

 

Orifice blocked

Clean or replace Orifice

 

 

 

 

Air in supply system

Purge air from lines

 

 

 

 

No Battery

Replace Battery

 

 

 

Pilot will not stay on

Debris around pilot

Clean dirty area

 

 

 

 

Loose connection

Tighten connection

 

 

 

 

Thermocouple bad

Replace Thermocouple

 

 

 

 

Gas leak in line

Check connections

 

 

 

 

Lack of fuel pressure

Fuel tank is near empty

 

 

 

Burner will not light

Pressure is low

Fuel tank is near empty

 

 

 

 

Orifice blocked

Remove, clean and replace

 

 

 

 

Control Valve not ON

Turn valve to ON

 

 

 

 

Thermocouple bad

Replace Thermocouple

 

 

 

 

Pilot light assembly bent

Place pilot in proper

 

or not in correct location

position and retry

 

 

 

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Napoleon Grills PTH38PSS, PTH38PCP, PTH38PGM manual Troubleshooting, Problem, Probable Cause, Solution, No Battery