
13
Problem | Possible Causes | Solution |
|
|
|
Burner output on “high” | Lack of gas. | Check gas level in propane cylinder. |
setting is too low. (Rumbling |
|
|
noise and fluttering blue | Supply hose is pinched. | Reposition supply hose as necessary. |
flame at burner surface.) |
|
|
| Dirty or clogged orifice. | Clean burner orifice. |
| Spider webs or other matter in venturi | Clean out venturi tube. |
| tube. |
|
| Propane regulator in “low flow” state. | Ensure lighting procedure is followed carefully. |
|
| All gas grill valves must be in the off position |
|
| when the tank valve is turned on. Turn tank |
|
| on slowly to allow pressure to equalize. See |
|
| lighting instructions. |
|
|
|
Infrared burner (if equipped) | Ceramic tiles overloaded with grease | Turn burner off and allow to cool for at least |
flashes back (during | drippings and | two minutes. Relight burner and burn on high |
operation the burner | clogged. | for at least five minutes or until the ceramic tiles |
abruptly makes a loud |
| are evenly glowing red. |
“whoosh” sound, followed by |
|
|
a continuous |
|
|
sound and grows dim.) | Burner overheated due to inadequate | Ensure that no more than 75% of the grill |
| ventilation (too much grill surface | surface is covered by objects or accessories. |
| covered by griddle or pan.) | Turn burner off and allow to cool for at least |
|
| two minutes, then relight. |
| Cracked ceramic tile. | Allow burner to cool and inspect very closely |
|
| for cracks. If any cracks are found, contact |
|
| your authorized Napoleon dealer to order a |
|
| replacement burner assembly. |
| Leaking gasket surrounding the | Contact your authorized Napoleon dealer for |
| ceramic tile, or a weld failure in the | instructions on ordering a replacement burner |
| burner housing. | assembly. |
|
|
|
Pilot will not light. | Lack of gas. | After turning pilot knob to high, wait |
(if equipped) |
| approximately |
|
| the gas supply line while pressing igniter. Fill |
|
| propane cylinder. During initial |
|
| tank has been refilled, it is best to light one |
|
| of the tube burners before lighting the pilot |
|
| burner. This enables the gas to reach the valves |
|
| on the manifold more quickly. |
| Obstruction in pilot orifice. | Clean pilot orifice. |
| Electrode wire loose or off. | Replace lead wire. |
| Dirty pilot electrode. | Clean pilot electrode. |
| Pilot is actually lit. | The pilot flame, especially on natural gas units is |
|
| very difficult to see. Place your hand 1 in. (2.5 cm) |
|
| above grill surface over the pilot burner to feel |
|
| for heat. |
|
|
|
www.napoleongrills.com