National Instruments 321372C-01, CAN Hardware E

National Instruments Corporation E-1 Getting Started with CAN for Windows NT

For your convenience, this appendix contains forms to help you gather the information necessary

tohelp us solve your technical problems and a form you can use to comment on the product

documentation. When you contact us, we need the information on the Technical Support Form and

theconfiguration form, if your manual contains one, about your system configuration to answer your

questions as quickly as possible.

National Instruments has technical assistance through electronic, fax, and telephone systems to quickly

provide the information you need. Our electronic services include a bulletin board service, an FTP site,

a fax-on-demand system, and e-mail support. If you have a hardware or software problem, first try the

electronic support systems. If the information available on these systems does not answer your

questions, we offer fax and telephone support through our technical support centers, which are staf fed

by applications engineers.

National Instruments has BBS and FTP sites dedicated for 24-hour support with a collection of files

and documents to answer most common customer questions. From these sites, you can also download

the latest instrument drivers, updates, and example programs. For recorded instructions on how to use

the bulletin board and FTP services and for BBS automated information, call 512 795 6990. You can

access these services at:

United States: 512 7945422

Up to 14,400 baud, 8 data bits, 1 stop bit, no parity

United Kingdom: 01635 551422

Up to 9,600 baud, 8 data bits, 1 stop bit, no parity

France: 01 48 65 15 59

Up to 9,600 baud, 8 data bits, 1 stop bit, no parity

To access our FTP site, log on to our Internet host, ftp.natinst.com, as anonymous and use

yourInternet address, such as joesmith@anywhere.com, as your password. The support files and

documents are located in the /support directories.