X550 User Guide
Warranty and Troubleshooting
You can download the applicable hardware warranty for your region by visiting the Download center in the Support section of the NComputing website at www.ncomputing.com. Refer to the following troubleshooting tips and the online NComputing knowledge base in case you encounter issues with your installation.
Error message: “Station x. stopped!”
This message appears on the access device when the station is not yet logged in or has logged off.
I can’t connect to the host PC
Make sure the access device’s cable is connected to the host PC, the host PC is running and the X550 card has been registered.
Checking that the X550 PCI Card and software is installed correctly
Open the control panel and then open the “System” item. Select the “Hardware” tab and open the “Multifunction adapters” item. You can check the installation status of the drivers here.
For more troubleshooting information visit the NComputing knowledge base in the support section of the NComputing website at www.ncomputing.com
Page 41
