Troubleshooting

If the picture quality is poor or there is some other problem, check the adjustments, operations, etc., before requesting service.

Symptom

 

ChecksRemedy

 

 

 

 

Picture is disturbed.

Is a connected component set directly in

• Leave some space between the display and

Sound is noisy.

 

front or at the side of the display?

the connected components.

Remote control unit operates errone-

 

 

 

ously.

 

 

 

 

 

 

 

The remote controller does not work.

Are the remote controller’s batteries worn

• Replace both batteries with new ones.

 

 

out?

 

 

 

 

 

Monitor’s power does not turn on when

Is the monitor’s power cord plugged into

• Plug the monitor’s power cord into a power

the remote controller’s power button is

 

a power outlet?

outlet.

pressed.

Are all the monitor’s indicators off?

• Press the power button on the monitor to

 

 

 

turn on the power.

 

• Are the remote controller’s batteries worn

• Replace both batteries with new ones.

 

 

out?

 

 

 

 

 

Monitor does not operate when the re-

Is the remote controller pointed at the

• Point the remote controller at the monitor’s

mote controller’s buttons are pressed.

 

monitor, or is there an obstacle between

remote control sensor when pressing but-

 

 

the remote controller and the monitor?

tons, or remove the obstacle.

 

• Is direct sunlight or strong artificial light

• Eliminate the light by closing curtains, point-

 

 

shining on the monitor’s remote control

ing the light in a different direction, etc.

 

 

sensor?

 

 

• Are the remote controller’s batteries worn

• Replace both batteries with new ones.

 

 

out?

 

 

 

 

 

No sound or picture is produced.

Is the monitor’s power cord plugged into

• Plug the monitor’s power cord into a power

 

 

a power outlet?

outlet.

 

 

 

 

Picture appears but no sound is pro-

Is the volume set at the minimum?

• Increase the volume.

duced.

Is the mute mode set?

• Press the remote controller’s mute button.

 

• Are the speakers properly connected?

• Connect the speakers properly.

 

 

 

 

Tint is poor or colors are weak.

Are the tint and colors properly adjusted?

• Adjust the tint and color (under “PIC-

 

 

 

TURE”).

 

 

 

 

Nothing appears on screen.

Is the computer’s power turned on?

• Turn on the computer’s power.

 

• Is a source connected?

• Connect source to the monitor.

 

 

 

 

 

Is the power manager function in the

• Operate the computer (move the mouse,

 

 

standby or off mode?

etc.).

 

 

 

 

Part of picture is cut off or picture is

Is the position adjustment appropriate?

• Adjust the “RGB ADJ.” properly.

not centered.

 

 

 

 

 

 

 

Image is too large or too small.

Is the screen size adjustment appropri-

• Press the “WIDE/AUTO WIDE” button on

 

 

ate?

the remote controller and adjust properly.

 

 

 

 

Picture is unstable.

Is the computer’s resolution setting ap-

• Set to the proper resolution.

 

 

propriate?

 

 

 

 

 

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