NEC Express5800/FT warranty Introduction, Program Highlights

Introduction

NEC Solutions (America) Inc. offers one of the strongest warranty programs in the fault tolerant computer industry. For the EXPRESS5800/FT Server, you receive NEC Solutions (America) standard one-year limited warranty upon registration.

The ServerCare Service Warranty Program is described in the following sections.

Program Highlights

NEC's ServerCare Warranty Support Program offers you the following benefits:

￿One-year, registered limited warranty on parts and labor, including:

♦1 Year of CRU parts replacement:

CRU (Customer Replacement Unit) – For those parts designated as CRU, NEC will provide a part shipment to the customer within 72 hours after receipt of the defective part.1

♦Toll-free hardware technical support five days a week, 9 hours a day (8AM to 5PM local time in the continental US and Canada) Monday through Friday.

♦90 days telephone support for preloaded software.

￿Available upgrade options for expanded service and support coverage.

1Exception: Backplane will be replaced onsite Next Business Day provided call for support is received by 3:00pm, PST. All service response times are contingent upon parts availability.