Chapter 3

Troubleshooting

This chapter provides information about troubleshooting your WG311T Wireless PCI Adapter. For information about connecting to wireless networks and the Internet, see “Connecting to Wireless Networks and the Internet” on page 1-6.

Troubleshooting Tips

Use the information below to solve common problems you may encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.

Table 3-1. Troubleshooting Tips

Problem

Action

 

 

The WG311T LED is not lit.

he WG311T is not installed in the PCI slot properly or the

 

WG311T software is not loaded.

 

• Remove and reinstall the WG311T.

 

• Check the Windows device manager to see if the WG311T is

 

recognized and enabled. Reload the WG311T software, if

 

necessary.

 

• Try to install the WG311T in a different PCI slot in your

 

computer if one is available.

The WG311T wireless LED blinks but the

The WG311T is trying to connect to an access point, but

WG311T is not connected to an access

cannot.

point.

• The access point may not be powered on.

 

• Or, the access point and the WG311T are not configured

 

with the same wireless parameters. Check the SSID and

 

wireless security settings.

 

 

I cannot connect to an access point.

• If the access point is WPA-PSK protected, you need the

The access point is available and there is

correct WPA-PSK passphrase. Otherwise, the WG311T will

good signal strength.

still be connected to the previous access point and you will

 

not be able to change to the WPA-PSK access point.

 

• If the access point is WEP protected (either 64 or 128 bit

 

encryption), you will be prompted to enter the WEP

 

encryption security information.

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v5.0, January 2007

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NETGEAR WG311T user manual Chapter Troubleshooting, Troubleshooting Tips
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WG311T specifications

The NETGEAR WG311T is a popular wireless PCI adapter designed to deliver high-speed connectivity for desktop computers. It is an ideal solution for users looking to enhance their home or office network without the hassle of running Ethernet cables. The WG311T operates on the IEEE 802.11g standard, allowing for wireless transmission rates of up to 54 Mbps, while also being backward compatible with 802.11b devices, ensuring versatility in mixed network environments.

One of the standout features of the WG311T is its utilization of advanced technologies such as MIMO (Multiple Input Multiple Output). This technology leverages multiple antennas to improve signal quality and enhance data throughput. MIMO significantly reduces interference and improves the range of the wireless connection, making the WG311T an excellent choice for users in larger spaces or households with multiple walls that might obstruct signals.

Another characteristic of the WG311T is its support for WEP, WPA, and WPA2 security protocols. This range of security options ensures robust protection against unauthorized access, allowing users to secure their networks without compromising connectivity. NETGEAR has also incorporated its Smart Wizard setup, a user-friendly interface that simplifies the installation process. This feature is particularly beneficial for novice users who may lack technical expertise, as it guides them through the setup in an intuitive manner.

The WG311T also comes with a detachable, high-gain antenna, further enhancing its connectivity potential. Users can easily replace or adjust the antenna to optimize signal strength based on their specific environment. Additionally, the adapter is compatible with various operating systems, including Windows and Linux, making it a flexible solution for different users.

In terms of design, the WG311T is compact, fitting easily into standard PCI slots in most desktop computers. Its straightforward design does not detract from the overall aesthetic of the computer.

In summary, the NETGEAR WG311T wireless PCI adapter stands out for its high-speed connectivity, advanced MIMO technology, robust security features, and user-friendly installation process. It is an ideal choice for users seeking reliable wireless performance in their networking setups, making it a staple in many homes and offices.
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