NETGEAR WNDR3400v3 Troubleshoot Internet Browsing

Troubleshooting

100

N600 Wireless Dual Band Router WNDR3400v3

2. Select Administration > Router Status.

3. Click Connection Status. If all of the steps indicate OK, your PPPoE connection is up

and working.

If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The

router continues to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name,

user name, or password. There might also be a provisioning problem with your ISP.

Note: Unless you connect manually, the router does not authenticate using

PPPoE until data is transmitted to the network.

Troubleshoot Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages

from the Internet, check the following:

•Your computer might not recognize any DNS server addresses. A DNS server is a host

on the Internet that translates Internet names (such as www addresses) to numeric IP

addresses.

Typically, your ISP provides the addresses of one or two DNS servers for your use. If you

entered a DNS address during the router’s configuration, restart your computer.

Alternatively, you can configure your computer manually with a DNS address, as

explained in the documentation for your computer.

•Your computer might not have the router configured as its default gateway.

Reboot the computer, and verify that the router address (www.routerlogin.net) is listed by

your computer as the default gateway address.

•You might be running login software that is no longer needed. If your ISP provided a

program to log you in to the Internet (such as WinPoET), you no longer need to run that

software after installing your router. You might need to go to Internet Explorer and select

Tools > Internet Options, click the Connections tab, and select Never dial a

connection.

If the router does not save changes you have made in the browser interface, check the

following:

•When entering configuration settings, be sure to click Apply before moving to another

screen or tab, or your changes could be lost.

•Click Refresh or Reload in the web browser. The changes might have occurred, but the

web browser might be caching the old configuration.

Contents

Main Page Contents Chapter 1 Hardware Setup Chapter 2 Getting Started with NETGEAR genie Chapter 3 genie Basic Settings Chapter 4 genie Advanced Home Chapter 5 USB Storage Chapter 6 Security Chapter 7 Administration Chapter 8 Advanced Settings Chapter 9 Troubleshooting Page Getting to know your router Unpack Your Router Position Your Router Prepare the Router Page Hardware Features Front Panel Table 1. Front panel LED descriptions N600 Wireless Dual Band Router WNDR3400v3 Hardware Setup Back Panel Label Cable Your Router Verify the Cabling Table 2. genie Connecting to the router Router Setup Preparation Use Standard TCP/IP Properties for DHCP Gather ISP Information Wireless Devices and Security Settings Types of Logins and Access NETGEAR genie Setup Use NETGEAR genie after Installation Upgrade Router Firmware Router Dashboard (Basic Home Screen) Add Wireless Devices or Computers to Your Network Manual Method Wi-Fi Protected Setup (WPS) Method Your Internet connection and network Internet Setup Internet Setup Screen Fields Page Attached Devices Parental Controls Page Page ReadySHARE USB Storage Basic Wireless Settings Wireless Setup Screen Fields Wireless Network Security Options Settings Change WPA Security Option and Password Guest Networks Guest Network Wireless Security Options Page Specifying custom settings Setup Wizard WPS Wizard Setup Menu WAN Setup Default DMZ Server Change the MTU Size Page LAN Setup LAN Setup Screen Settings LAN TCP/IP Setup Use Router as a DHCP Server Address Reservation Use the Router as a DHCP Server Address Reservation Quality of Service (QoS) Setup Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet Access QoS for Applications and Online Gaming Page QoS for a Router LAN Port QoS for a MAC Address Edit or Delete an Existing QoS Policy Accessing and configuring a USB storage drive USB Drive Requirements ReadySHARE Access File-Sharing Scenarios Share Photos Store Files in a Central Location for Printing Share Large Files over the Internet Basic Settings Add or Edit a Network Folder USB Storage Advanced Settings Available Network Folders Safely Remove a USB Drive Specify Approved USB Devices Connect to the USB Drive from a Remote Computer Access the Routers USB Drive Remotely Using FTP Page Keyword Blocking of HTTP Traffic Block Services (Port Filtering) Schedule Blocking Security Event Email Notifications Page Managing your network Upgrade the Router Firmware View Router Status Router Information Internet Port Show Statistics Button Connection Status Button Wireless Settings (2.4 GHz and 5 GHz) Guest Network (2.4 GHz and 5 GHz) View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Set Password Password Recovery Page Fine-tuning your network Advanced Wireless Settings Port Forwarding and Port Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Edit or Delete a Port Forwarding Entry Application Example: Making a Local Web Server Public Set Up Port Triggering Page Dynamic DNS Static Routes Page Remote Management USB Settings Universal Plug and Play Page IPv6 Traffic Meter Page Page Quick Tips Sequence to Restart Your Network Check Ethernet Cable Connections Wireless Settings Network Settings Troubleshoot with the LEDs Power/Test LED Is Off or Blinking Power/Test LED Stays Amber LEDs Never Turn Off Internet or Ethernet Port LEDs Are Off Cannot Log In to the Router Cannot Access the Internet Troubleshoot PPPoE Troubleshoot Internet Browsing Changes Not Saved Incorrect Date or Time Wireless Connectivity Wireless Signal Strength Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Page Page Factory Settings Table 5. Factory default settings Technical Specifications Table 6. WNDR3400v3 Router specifications Table 5. Factory default settings (continued) Table 6. WNDR3400v3 Router specifications (continued) Index A B C D F G H I K O P Q R S V W