NETGEAR WNDR3400v3

9. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with

your router. If you do not find the solution here, visit the NETGEAR support site at

http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Incorrect Date or Time

•Wireless Connectivity

•Restore the Factory Settings and Password

•Troubleshoot Your Network Using the Ping Utility

Contents

Main Page Contents Chapter 1 Hardware Setup Chapter 2 Getting Started with NETGEAR genie Chapter 3 genie Basic Settings Chapter 4 genie Advanced Home Chapter 5 USB Storage Chapter 6 Security Chapter 7 Administration Chapter 8 Advanced Settings Chapter 9 Troubleshooting Page Getting to know your router Unpack Your Router Position Your Router Prepare the Router Page Hardware Features Front Panel Table 1. Front panel LED descriptions N600 Wireless Dual Band Router WNDR3400v3 Hardware Setup Back Panel Label Cable Your Router Verify the Cabling Table 2. genie Connecting to the router Router Setup Preparation Use Standard TCP/IP Properties for DHCP Gather ISP Information Wireless Devices and Security Settings Types of Logins and Access NETGEAR genie Setup Use NETGEAR genie after Installation Upgrade Router Firmware Router Dashboard (Basic Home Screen) Add Wireless Devices or Computers to Your Network Manual Method Wi-Fi Protected Setup (WPS) Method Your Internet connection and network Internet Setup Internet Setup Screen Fields Page Attached Devices Parental Controls Page Page ReadySHARE USB Storage Basic Wireless Settings Wireless Setup Screen Fields Wireless Network Security Options Settings Change WPA Security Option and Password Guest Networks Guest Network Wireless Security Options Page Specifying custom settings Setup Wizard WPS Wizard Setup Menu WAN Setup Default DMZ Server Change the MTU Size Page LAN Setup LAN Setup Screen Settings LAN TCP/IP Setup Use Router as a DHCP Server Address Reservation Use the Router as a DHCP Server Address Reservation Quality of Service (QoS) Setup Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet Access QoS for Applications and Online Gaming Page QoS for a Router LAN Port QoS for a MAC Address Edit or Delete an Existing QoS Policy Accessing and configuring a USB storage drive USB Drive Requirements ReadySHARE Access File-Sharing Scenarios Share Photos Store Files in a Central Location for Printing Share Large Files over the Internet Basic Settings Add or Edit a Network Folder USB Storage Advanced Settings Available Network Folders Safely Remove a USB Drive Specify Approved USB Devices Connect to the USB Drive from a Remote Computer Access the Routers USB Drive Remotely Using FTP Page Keyword Blocking of HTTP Traffic Block Services (Port Filtering) Schedule Blocking Security Event Email Notifications Page Managing your network Upgrade the Router Firmware View Router Status Router Information Internet Port Show Statistics Button Connection Status Button Wireless Settings (2.4 GHz and 5 GHz) Guest Network (2.4 GHz and 5 GHz) View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Set Password Password Recovery Page Fine-tuning your network Advanced Wireless Settings Port Forwarding and Port Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Edit or Delete a Port Forwarding Entry Application Example: Making a Local Web Server Public Set Up Port Triggering Page Dynamic DNS Static Routes Page Remote Management USB Settings Universal Plug and Play Page IPv6 Traffic Meter Page Page Quick Tips Sequence to Restart Your Network Check Ethernet Cable Connections Wireless Settings Network Settings Troubleshoot with the LEDs Power/Test LED Is Off or Blinking Power/Test LED Stays Amber LEDs Never Turn Off Internet or Ethernet Port LEDs Are Off Cannot Log In to the Router Cannot Access the Internet Troubleshoot PPPoE Troubleshoot Internet Browsing Changes Not Saved Incorrect Date or Time Wireless Connectivity Wireless Signal Strength Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Page Page Factory Settings Table 5. Factory default settings Technical Specifications Table 6. WNDR3400v3 Router specifications Table 5. Factory default settings (continued) Table 6. WNDR3400v3 Router specifications (continued) Index A B C D F G H I K O P Q R S V W